Agoda已取消但仍被扣款 - 京都
By James
at 2018-09-06T15:15
at 2018-09-06T15:15
Table of Contents
幫朋友代PO
日旅版的大家好
原定是9/5要前往京都大阪
後來颱風因素所以上agoda把9/9入住大阪的民宿給退掉
當時預定時民宿的政策是9/5前可以免費取消
我在9/4下午收到航班取消後,立刻上去網站取消這筆住宿
網頁上是確認已取消了
https://i.imgur.com/vzbTCMI.jpg
後來也收到agoda的mail
https://i.imgur.com/ee0D83K.jpg
mail寫說本次取消不收任何費用,也不會向我的帳戶請款
結果在今天早上起床
我的台新信用卡
還是有出現這筆資料
https://i.imgur.com/fSlYukC.jpg
有版友遇過同樣的狀況嗎...
明明已經取消了,卻還是跳出這筆資料
而且我用客服電話打過去
按照他的指示,輸入訂單編號跟信用卡末4碼
語音也是說這筆訂單已取消...
這樣還能聯絡的上客服人員嗎QQ
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