Airbnb全額退費*詳見內文 - 首爾

原本預計7/10-19去首爾

其中五天是在Airbnb上預定住宿

原本訂到的就是退訂政策靈活的民宿

(預訂日期前取消>>除了Airbnb服務費之外全額退)

房東建議我如果想要連服務費都退,可以寫信給Airbnb

以下是我自己摸索出來的聯絡方式

(我是用中文版的網頁)

首頁> 聯繫Airbnb> 預定> 更改或取消> 更改預定*> 向社區成員提問

(*因為取消的欄位沒有訊息框可以填寫,更改預定下面的"向社區成員提問"才有,所以我就選了更改)

我在六小時以內就收到客服回信了

內文大意是說可以連Airbnb的服務費都一併全額退費

不過他有強調是退費標準是依個案審核,不是所有首爾住宿都會全退

但無論如何如果也有板友是在Airbnb上面訂的住宿想取消,

可以先申訴看看優 雖然手續費大概就幾百塊但幾百塊也是錢啊~~~~

總之他們這次處理態度好又有效率,讓我以後會想要繼續用Airbnb haha





以下附上回信全文:


Hello Sophie,

Thank you for reaching out to Airbnb. I am Rennette from the Trip Experience
Team and I am glad to assist you.

I've understand that you would like to cancel your reservation with Sarah
(Reservation no: 48PDZB) due to MERS.

I have check the reservation, as it is a flexible cancellation policy, you
will be able to get back a full refund except for the guest service fee.

After carefully reviewing, I have decided to refund you the guest service
fee. However, do take note that it's a case by case review, as not all MERS
related bookings are subjected for a refund.

Do let me know if I can help you with the cancellation.

Waiting for your reply soon. :)

Cheers!


Rennette T
www.airbnb.com/help





--