APA 西新宿五丁目駅タワー 不愉快入住經 - 旅遊
By Audriana
at 2018-11-21T09:03
at 2018-11-21T09:03
Table of Contents
此為踩到地雷抱怨文!不喜勿入。
這篇文章的用意主要在提醒所有之後要入住的旅人,
退房後或入住前寄放行李在飯店日旅旅人蠻常使用的服務
希望不要有人又像我們一樣發生這麼不愉快的事。
我入住此飯店的日期為11/18-11/19以及11/21-11/23
中間隔了11/19-11/21到河口湖遊玩。
一開始的規劃是把不到正規20吋(像Rimowa那種)的小登機箱寄放飯店,只帶後背包過來河口湖
11/19一早退房,
我們在退房時告知櫃檯要去河口湖兩天想寄放行李,
櫃檯A男表示:飯店不提供「已退房」的旅客寄放行李,
除非我有要再入住。
我告知:21號再回到飯店入住,A給我寫了寄存的單子。
寫完後A不知道如何處理又拿給櫃檯B男,
B態度更糟糕的要求我把預訂單拿出來
明明我寫的寄存單已經有寫預訂號碼 甚至懶得查
看完預約單後馬上拒絕說我們只給放一天!兩天不行!
出發前查APA旗下的旅館寄存行李相關資訊得到的答案皆是可以的,
不曉得為何就這家不行?又或者這兩個櫃檯不想讓我們放?
而且說詞反覆一下說退房的不行,一下說只能寄一天!
我們只是寄放一個超小登機箱,並不是什麼多大的行李。
這樣的態度讓人很傻眼
我可以接受每家飯店體系都有自己的規定,
但同體系的飯店有的可以有的拒絕是否應該在官網、訂房網甚至櫃檯有個說明,避免造成困擾?
再來是當天櫃檯態度實在讓人無言
如果不給寄放一開始表明清楚就好,
為何要說詞反覆,叫我寫單之後又不給放浪費我一堆時間
這件荒謬的事浪費了我15分鐘
最後我們帶著行李在新宿站狂奔仍然趕不上火車
過程中櫃檯態度相當隨便 他們是使用觸控系統自助check in & out
所以有一台電腦螢幕斜在那邊,桌面離旅客很遠不便書寫,
入住時女櫃檯有提供我書寫板讓我比較好寫,
退房時男櫃檯讓我狼狽的墊腳趴在那邊寫
寫完再跟我說不行東西拿走= =
這件事讓我決定從今以後不會選擇任何APA體系的飯店!
來日本旅遊不下20次了從沒遇過這種櫃檯人員
也提醒有此需求又入住這家飯店的旅客注意。
不要像我們一樣搞半天連火車都錯過還沒辦法把事情處理好
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Sent from JPTT on my iPhone
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