booking.basic訂房被丟皮球無法取消 - 京都
By Erin
at 2020-03-24T15:58
at 2020-03-24T15:58
Table of Contents
1.出遊日期: 4/29-5/1
2.訂房網站: booking.basic
3.事情經過:
1月預定好4月底的東京行,因此預定了一間東京都內的飯店
3月因為疫情不樂觀開始著手申請取消,
先是聯絡booking.com客服,每個客服說詞都不同
有的要求我自己聯絡飯店,請飯店聯絡booking他們才能取消
有的說訂單是透過agoda請我們聯絡agoda
有的請我們直接找飯店申請退款取消
整個過程打了N通電話,
booking/agoda/hotelbeds/飯店通通都親自電話email聯絡過了
目前得知的最新訊息是,
booking說詞:錢不在他那邊,訂單已經完成並且轉交agoda
系統上是不能取消的訂單,即使飯店同意在系統上也無法操作
且錢不在他那邊也無從退款
agoda說詞:沒有agoda的訂單編號就無法處理
hotelbeds: 電話不通信件也無回音
飯店說詞: 訂單是透過hotelbeds收到的,
他們也已經寄信給hotelbeds同意取消,但是還沒收到任何回覆
只要客人沒有實際入住,他們也不會收到那筆金額所以目前無法取消退款
想求助各位版友有沒有類似經驗或是可以給個建議QQ
感謝!
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