昨天晚上收到HOTELQUICKLY 客服的回信，
他們好像要開始調整推廣政策了，以下是官方客服回信內容：
Hi Chou,
Thank you for completing the evaluation following your experience with HotelQuickly.
I noticed you did not score your overall experience very highly and that you had a payment/voucher/refund issue issue.
We would like to extend our sincerest apologies for any inconvenience you may have encountered.
We hold our customer satisfaction and enjoyment in the utmost regard and we are sorry this did not occur here.
Regarding the decreased Friend-Redeemed-Voucher value, per 1 January 2016, we have entered a different promotional period and some changes have been applied accordingly.
Yet, our product development team is actually in the process of deploying the changes again.
Estimated to be effective per March or April 2016, all our Gold and Platinum Members will have the original value (40 NT) for the Friend-Redeemed-Voucher.
To find out how to become our Gold or Platinum Member, please refer to the Loyalty & Rewards section in our app.
Chou, if there is anything else I can assist you with, please find my contact details below.
It would be my pleasure to be of service if you would like to discuss any other concern related to our product.
Thank you very much for your trust in our service.
Best regards,
--
Misha Johanna
Customer Relations Manager
Proud Member of The Happy Customers Team
Real-time chat: https://support.hotelquickly.com
T: 007-803-3218136 (Indonesia), +85 258 0891 01 (International)
Please review our application : https://www.hotelquickly.com/review/
HotelQuickly Ltd.
www.hotelquickly.com
--
他們好像要開始調整推廣政策了，以下是官方客服回信內容：
Hi Chou,
Thank you for completing the evaluation following your experience with HotelQuickly.
I noticed you did not score your overall experience very highly and that you had a payment/voucher/refund issue issue.
We would like to extend our sincerest apologies for any inconvenience you may have encountered.
We hold our customer satisfaction and enjoyment in the utmost regard and we are sorry this did not occur here.
Regarding the decreased Friend-Redeemed-Voucher value, per 1 January 2016, we have entered a different promotional period and some changes have been applied accordingly.
Yet, our product development team is actually in the process of deploying the changes again.
Estimated to be effective per March or April 2016, all our Gold and Platinum Members will have the original value (40 NT) for the Friend-Redeemed-Voucher.
To find out how to become our Gold or Platinum Member, please refer to the Loyalty & Rewards section in our app.
Chou, if there is anything else I can assist you with, please find my contact details below.
It would be my pleasure to be of service if you would like to discuss any other concern related to our product.
Thank you very much for your trust in our service.
Best regards,
--
Misha Johanna
Customer Relations Manager
Proud Member of The Happy Customers Team
Real-time chat: https://support.hotelquickly.com
T: 007-803-3218136 (Indonesia), +85 258 0891 01 (International)
Please review our application : https://www.hotelquickly.com/review/
HotelQuickly Ltd.
www.hotelquickly.com
--
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