Klook 一日遊姓名錯誤的補救方法 - 旅遊
By Skylar Davis
at 2019-10-08T11:57
at 2019-10-08T11:57
Table of Contents
我在國慶連假有購買一日遊的行程,但因為同行的人出車禍,日本遊需要全部取消。
在經歷了跟agoda上民宿溝通,還是被告知即使車禍也是不可退、不可改這種悲慘的事後
。Klook上所預定的一日遊,也因為個人疏失,打錯了同行者名字的其中一個英文字母,
然後客服告知因為當時填寫的名字,與車禍者的姓名不符,不可退改。我很焦慮的又再提
供電子機票證明車禍者確實與訂購者同行,但Klook回覆速度不快,我真的很擔心到要出發那天都沒有辦法處理好
,而且也無法跟一日遊的旅行社直接溝通。
想請問有沒有板友遇到類似的事情?或者是否可以給予一些建議我可以怎麼與Klook應對
?
因為我在詢問agoda時,agoda也是委婉答覆要依照規定,沒有類似旅遊定型化契約等台灣
消費者權益的保障方法,我擔心klook也會用這套回我,現在我也對線上訂民宿、行程真
的感到害怕,旅行社至少還可以拿回一些,真傷心。
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