klook退票過程分享 - 旅遊
By Olivia
at 2020-02-18T17:39
at 2020-02-18T17:39
Table of Contents
看到版上因為疫情的關係開始讓售一些門票,
前幾天也嘗試將票拿來降價販售,
發現大家說可能要兩三折才賣得掉,
為了不要造成惡性降價競爭,
雖然資訊是公告不得退票,
但還是所幸嘗試寄信問一下KLOOK客服,
把過程在這邊跟大家分享一下!
原本購買的為2/24台場teamlab展覽門票2張,購買時間為1/31信用卡刷卡購買.
票券則是存在手機的App當中,
以下開始退票過程:
到app中的acount中有一個Help Center, 如下圖:
https://i.imgur.com/jwDepGt.jpg
接著進Ask KLOOK中輸入退票訊息詢問
https://i.imgur.com/G9jjzdq.jpg
當傳出的request被收到的時候在email會收到信, 我輸入的詢問內容為
Due to the coronavirus issue, is there a special case for returning the vouche
r or the tickets?
收到的信如下
https://i.imgur.com/J7iARWR.jpg
大概11點多寄出要求,很快的在快12點的時候就收到已將我的要求轉達到相關部門
https://i.imgur.com/ShSgXaI.jpg
凌晨五點的時候又收到一封email表示已取消票券並且進入退費的流程,同時也告知大概需
要15-30天的工作時間,詳細的email訊息如下:
https://i.imgur.com/6PxLjo1.jpg
所以或許大家不仿試試看寄信詢問一下客服是否有相對應的措施!同時也可以鞏固自己的
口袋以便疫情控制住後大家可以再次購票前往旅遊!
最後, 祝大家退票/讓售/旅遊 平安順利!
--
前幾天也嘗試將票拿來降價販售,
發現大家說可能要兩三折才賣得掉,
為了不要造成惡性降價競爭,
雖然資訊是公告不得退票,
但還是所幸嘗試寄信問一下KLOOK客服,
把過程在這邊跟大家分享一下!
原本購買的為2/24台場teamlab展覽門票2張,購買時間為1/31信用卡刷卡購買.
票券則是存在手機的App當中,
以下開始退票過程:
到app中的acount中有一個Help Center, 如下圖:
https://i.imgur.com/jwDepGt.jpg
接著進Ask KLOOK中輸入退票訊息詢問
https://i.imgur.com/G9jjzdq.jpg
當傳出的request被收到的時候在email會收到信, 我輸入的詢問內容為
Due to the coronavirus issue, is there a special case for returning the vouche
r or the tickets?
收到的信如下
https://i.imgur.com/J7iARWR.jpg
大概11點多寄出要求,很快的在快12點的時候就收到已將我的要求轉達到相關部門
https://i.imgur.com/ShSgXaI.jpg
凌晨五點的時候又收到一封email表示已取消票券並且進入退費的流程,同時也告知大概需
要15-30天的工作時間,詳細的email訊息如下:
https://i.imgur.com/6PxLjo1.jpg
所以或許大家不仿試試看寄信詢問一下客服是否有相對應的措施!同時也可以鞏固自己的
口袋以便疫情控制住後大家可以再次購票前往旅遊!
最後, 祝大家退票/讓售/旅遊 平安順利!
--
Tags:
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