Yodobashi Camera名古屋松坂屋店超雷店員 - 旅遊
By Victoria
at 2023-06-27T15:52
at 2023-06-27T15:52
Table of Contents
抱歉,因為想回覆首篇底下推文的字數有點多,所以請大家原諒我用回文的方式
有網友推文說我可以找別的店員結帳
在此請容我稍微解釋一下這家店的陳設
事件發生後我查了google評價
才知道Game區原本在7樓,後來被搬下來到4樓一個很偏僻的角落
結帳也是在那個角落自己獨立一個收銀台
跟其他間yodobashi一層樓就是一長條或是一個口字或ㄇ字型結帳區不太一樣
當時我根本就沒有辦法請別人來結帳,因為放眼望去就只有他一個店員
唯一方法就是叫他退刷,阿姨我不買了走人
但是在此之前我已經被他那樣無禮對待過了,誰知道我如果要求退刷又會被怎樣?
而且當時我身後還有兩組等待結帳的母子檔客人(小朋友還坐在娃娃車裡面的那種)
我內心裡只希望快點結帳完然後我要離開這個鬼地方
還有推文說要我找店長才能解決
基本上只要說"我要客訴,麻煩請店長出來"
馬上就會有店員跳出來坦說有什麼事情都可以跟他說,他會轉達給高層負責人
事實上我當時的確也是被這樣對待了
這樣我還要繼續帶著負面情緒還要浪費我跟我先生的時間
就為了等他們誰去幫我找所謂的店長嗎...
還有,我並不覺得刷卡用密碼還是簽名這點是值得去糾結的問題
因為我這20幾年來在日本旅遊消費的經驗就是兩種都可以
也從來沒有店員會為此刁難我
這次會要求用簽名,也是因為我出發前有去電發卡銀行要求臨時調高額度
就被銀行客服告知請我用簽名的方式刷卡消費
此次在其他地方消費就沒有發生任何問題
但是近藤先生當時對我的言語態度很粗暴
而且還非常仔細的,把他原本戴著的眼鏡都摘下來了
就為了比對我的護照資料、信用卡背面簽名,以及我現場簽的刷卡單據
這才是讓我覺得"現在是怎樣?"的點
我那時候在機場打電話客訴
還跟對方說我知道你們家收銀區至少都有兩隻監視器在看
我完全不介意,甚至會請求你們調紀錄出來證明我從頭到尾說的都是正常消費
不要無故把會講日文又要求免稅購物的外國觀光客都當成轉賣屋或是犯罪者
跟我相比之下,我先生的EQ就高出很多來
被羅森店員用丟的找零錢也只是走出店門口馬上就去申辦Quick Pay
聽我一直該該叫在yodobashi的超雷經驗,也只是淡淡地說了句:
"真不愧是日本三大都市裡最沒有魅力的那一個"而已
我想這次赴日旅遊經歷應該會讓我日後更謹慎且更懂得隨遇而安吧
沒想到疫情後國境開放了,反而大家赴日的負面經驗也變多了
希望能夠盡快回到以前那個待人親切和善的日本觀光服務業
阿姨年紀大了也沒幾十年可活了(?),禁不起像這樣的驚嚇了啦 -_-;;;;
抱歉又讓大家看了一篇我的牢騷文 <(_ _)>
--
有網友推文說我可以找別的店員結帳
在此請容我稍微解釋一下這家店的陳設
事件發生後我查了google評價
才知道Game區原本在7樓,後來被搬下來到4樓一個很偏僻的角落
結帳也是在那個角落自己獨立一個收銀台
跟其他間yodobashi一層樓就是一長條或是一個口字或ㄇ字型結帳區不太一樣
當時我根本就沒有辦法請別人來結帳,因為放眼望去就只有他一個店員
唯一方法就是叫他退刷,阿姨我不買了走人
但是在此之前我已經被他那樣無禮對待過了,誰知道我如果要求退刷又會被怎樣?
而且當時我身後還有兩組等待結帳的母子檔客人(小朋友還坐在娃娃車裡面的那種)
我內心裡只希望快點結帳完然後我要離開這個鬼地方
還有推文說要我找店長才能解決
基本上只要說"我要客訴,麻煩請店長出來"
馬上就會有店員跳出來坦說有什麼事情都可以跟他說,他會轉達給高層負責人
事實上我當時的確也是被這樣對待了
這樣我還要繼續帶著負面情緒還要浪費我跟我先生的時間
就為了等他們誰去幫我找所謂的店長嗎...
還有,我並不覺得刷卡用密碼還是簽名這點是值得去糾結的問題
因為我這20幾年來在日本旅遊消費的經驗就是兩種都可以
也從來沒有店員會為此刁難我
這次會要求用簽名,也是因為我出發前有去電發卡銀行要求臨時調高額度
就被銀行客服告知請我用簽名的方式刷卡消費
此次在其他地方消費就沒有發生任何問題
但是近藤先生當時對我的言語態度很粗暴
而且還非常仔細的,把他原本戴著的眼鏡都摘下來了
就為了比對我的護照資料、信用卡背面簽名,以及我現場簽的刷卡單據
這才是讓我覺得"現在是怎樣?"的點
我那時候在機場打電話客訴
還跟對方說我知道你們家收銀區至少都有兩隻監視器在看
我完全不介意,甚至會請求你們調紀錄出來證明我從頭到尾說的都是正常消費
不要無故把會講日文又要求免稅購物的外國觀光客都當成轉賣屋或是犯罪者
跟我相比之下,我先生的EQ就高出很多來
被羅森店員用丟的找零錢也只是走出店門口馬上就去申辦Quick Pay
聽我一直該該叫在yodobashi的超雷經驗,也只是淡淡地說了句:
"真不愧是日本三大都市裡最沒有魅力的那一個"而已
我想這次赴日旅遊經歷應該會讓我日後更謹慎且更懂得隨遇而安吧
沒想到疫情後國境開放了,反而大家赴日的負面經驗也變多了
希望能夠盡快回到以前那個待人親切和善的日本觀光服務業
阿姨年紀大了也沒幾十年可活了(?),禁不起像這樣的驚嚇了啦 -_-;;;;
抱歉又讓大家看了一篇我的牢騷文 <(_ _)>
--
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