不推薦訂Airbnb - 東京
By Jack
at 2016-11-07T21:37
at 2016-11-07T21:37
Table of Contents
不推薦訂Airbnb
版友好:
本篇是勸版友們,不要訂Airbnb
以下是我訂Airbnb遇到問題,跟處理的過程
當時沒有搜Airbnb相關資訊跟訂房問題,是我的一大疏失+活該
雖然我還是有找到跨年房間住
但是還是想發這篇勸世文+處理細節,勸告大家!!!
_____________________________________________________
過程:
我要訂的房間日期是12/30-1/2,東京
7月開始搜尋時,晴天霹靂!!!我實在是太晚訂了!!!
BOOKING跟AGODA只剩天價房跟膠囊
我無法住膠囊,太淺眠了...
第一次訂Airbnb,以往出國都用BOOKING訂旅館住
我在7/9,在Airbnb網站,訂了在澀谷12/30-1/2的跨年房間
刷卡付全額,所以我就放著直到10/5,我打開整理日本行程
發現房東狂取消訂房,但是沒有取消到我的
並且,這間的房源已搜不到,下架了,驚覺有異
我留言問房東「這房間還有要出租嗎?沒有的話請幫我取消」
房東三天沒回應,覺得我必須要再找替代房間
不然可能要讓我跨年露宿東京街頭...
這房間的規定是,除非房東自己退我的預訂,我自己退要扣50%
所以我在AGODA搜到柳橋飯店,以跨年價格來說還能接受!!
保險起見搜了相關心得,決定就先訂,當作被取消替代方案(12/29扣款)
______________________________________________________
我私訊Airbnb的FB說訂房代號跟問題,很快客服就打來
要求先對我的資料(姓名.電話.生日.信用卡後四碼)
我已告知客服,房東已經下架房源,很有問題,要客服聯繫處理
客服卻告知以下訊息
「因為你還沒入住時間48小時被取消
他們不能隨便打擾房東
若是我寫的信,房東一個月都沒有回應
他們才會介入處理」
其實意思根本就是
「房間被取消算你雖,我們會退款給你
其他衍伸後續,算你倒楣!!!」
______________________________________________________
沒錯,所以我等了一個月!!!!!!!!!!!
今天11我終於挨過一個月...
這次又私訊Airbnb的FB說訂房代號跟問題,卻發現
Airbnb現在沒有FB客服了,只能打電話聯繫
這次因為我的確一個月前留言給房東,房東沒回應
客服說會幫我處理,晚點會聯繫我
後來接到另外一個客服打來告知
「此房東已跟日本官方表明,不想再出租此房間」的答案
客服告知會全額退款到信用卡,需要7-10天作業
既然早就告知官方不想再出租,房源也取消,為何不把其他的訂單也退訂?
我還算幸運,在出國前三個月點訂單發現!!!
________________________________________________________
結論:
(1)Airbnb並沒有便宜到哪,跨年的房間5個月前訂,就很難訂了,要更早
(2)Airbnb被取消訂單,真的都只能算是我們活該,跟自認倒楣,責任自負
(3)不要用你認為的幸運,去賭你美好的日本遊
--
版友好:
本篇是勸版友們,不要訂Airbnb
以下是我訂Airbnb遇到問題,跟處理的過程
當時沒有搜Airbnb相關資訊跟訂房問題,是我的一大疏失+活該
雖然我還是有找到跨年房間住
但是還是想發這篇勸世文+處理細節,勸告大家!!!
_____________________________________________________
過程:
我要訂的房間日期是12/30-1/2,東京
7月開始搜尋時,晴天霹靂!!!我實在是太晚訂了!!!
BOOKING跟AGODA只剩天價房跟膠囊
我無法住膠囊,太淺眠了...
第一次訂Airbnb,以往出國都用BOOKING訂旅館住
我在7/9,在Airbnb網站,訂了在澀谷12/30-1/2的跨年房間
刷卡付全額,所以我就放著直到10/5,我打開整理日本行程
發現房東狂取消訂房,但是沒有取消到我的
並且,這間的房源已搜不到,下架了,驚覺有異
我留言問房東「這房間還有要出租嗎?沒有的話請幫我取消」
房東三天沒回應,覺得我必須要再找替代房間
不然可能要讓我跨年露宿東京街頭...
這房間的規定是,除非房東自己退我的預訂,我自己退要扣50%
所以我在AGODA搜到柳橋飯店,以跨年價格來說還能接受!!
保險起見搜了相關心得,決定就先訂,當作被取消替代方案(12/29扣款)
______________________________________________________
我私訊Airbnb的FB說訂房代號跟問題,很快客服就打來
要求先對我的資料(姓名.電話.生日.信用卡後四碼)
我已告知客服,房東已經下架房源,很有問題,要客服聯繫處理
客服卻告知以下訊息
「因為你還沒入住時間48小時被取消
他們不能隨便打擾房東
若是我寫的信,房東一個月都沒有回應
他們才會介入處理」
其實意思根本就是
「房間被取消算你雖,我們會退款給你
其他衍伸後續,算你倒楣!!!」
______________________________________________________
沒錯,所以我等了一個月!!!!!!!!!!!
今天11我終於挨過一個月...
這次又私訊Airbnb的FB說訂房代號跟問題,卻發現
Airbnb現在沒有FB客服了,只能打電話聯繫
這次因為我的確一個月前留言給房東,房東沒回應
客服說會幫我處理,晚點會聯繫我
後來接到另外一個客服打來告知
「此房東已跟日本官方表明,不想再出租此房間」的答案
客服告知會全額退款到信用卡,需要7-10天作業
既然早就告知官方不想再出租,房源也取消,為何不把其他的訂單也退訂?
我還算幸運,在出國前三個月點訂單發現!!!
________________________________________________________
結論:
(1)Airbnb並沒有便宜到哪,跨年的房間5個月前訂,就很難訂了,要更早
(2)Airbnb被取消訂單,真的都只能算是我們活該,跟自認倒楣,責任自負
(3)不要用你認為的幸運,去賭你美好的日本遊
--
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東京
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