住宿求救，被莫名取消房間 - 旅遊

我在2/14訂了 Hotel Vista Grande Osaka

不須付訂金，也收到e-mail通知信

由於好像是早鳥定，有很多方案，因為是日文介面，我就沒有很詳細研究


====================<Reservation Mail>====================
Reception hours : 2014/2/15/ 0:07:17
Reservation number : A002335158
[Name of contact person regarding your stay] Mr./Ms.(隱藏)
[Email address] (隱藏)

[Hotel name] Hotel Vista Grande Osaka
[Address] 〒542-0084 Osaka大阪市中央区宗右衛門町
[Telephone number] 81-66212-7999

○Check-in date：2014/4/5(Sat) 22:00
○Duration of stay：6 night(s)
○Number of rooms　　　：1 room(s)
○Room type 　　：Non-smoking Double room
○Plan name 　　：Discount for early applying guests plan. No smoking double
room.Please book at least 14days before.
-----------------------------------------------------------
<Detailed statement of Charges>
-----------------------------------------------------------
<1night stay>(4/5:Sat)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(6,300YEN) x 2person(s)　=　12,600YEN
----------------------------------------
<2night stay>(4/6:Sun)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(4,300YEN) x 2person(s)　=　8,600YEN
----------------------------------------
<3night stay>(4/7:Mon)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(4,300YEN) x 2person(s)　=　8,600YEN
----------------------------------------
<4night stay>(4/8:Tue)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(4,300YEN) x 2person(s)　=　8,600YEN
----------------------------------------
<5night stay>(4/9:Wed)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(4,300YEN) x 2person(s)　=　8,600YEN
----------------------------------------
<6night stay>(4/10:Thu)
=1room:
[Adult]2person(s)　　(Adult female:2person(s))
　　(4,300YEN) x 2person(s)　=　8,600YEN
----------------------------------------
[Subtotal amount]　55,600YEN
----------------------------------------
[Sum total amount]　55,600YEN
-----------------------------------------------------------



<Deposit>　
<Cancellation terms>　I receive a cancellation fee as follows.
The fee without calling: 100% of accommodation charges
That day: 80% of accommodation charges
Previous day: 20% of accommodation charges


<How to change/cancel a reservation>
Make Reserve modification here. (Reservation number : A002335158)
https://www.489pro.com/asp/489/henkou_login.asp?id=2335158&lan=ENG
* NOTE: When reserving through internet, both the reservation number and
email address are required.

For cancellations use the following reservation number A002335158.
https://www.489pro.com/asp/489/cancel_login.asp?id=2335158&lan=ENG
* NOTE: When reserving through internet, both the reservation number and
email address are required.

================ Information of member registration completion
================

The member registration was completed by the below content.
When being reserve it from this hotel in the future, the reservation can be
managed on the page only for the following members.
Please log it in by using ID (Email address) input when the member is
registered and the password.

[URL only for member]
https://www.489pro.com/asp/member/index.asp?su=27160013

The member registration was completed by the below content.

ホテルビスタグランデ大阪　（06-6212-7999）


------------------------

上面是他的預約確認書

中間有寫信去問是否要先付訂金，他回不用，check-in時再付款就好了

本人出國習慣，出國前會再發email請飯店確認預約資訊

就在昨天發出email之後，今天收到我的預約已經取消了!!!!!!!!

但我從沒取消過，到官網查詢我的資料，也的確已經沒有預約的資訊

很緊張地就打國際電話去問，因為本人英文破破的

他們也只告訴我 我的那個預約號碼已經被取消，但我跟她說我沒做取消的動作，

是何時取消的，怎麼取消的，他只跟我說用email取消，

其他的就只跟我講I don't know!!!!

但我email只有詢問訂金跟此次的預約確認信，我沒有做過這個動作阿@@

然後就再詢問看4/5-4/11是否還有房間，他回我只剩下吸菸房，

我也先跟他訂了，但價格差很大!!!!! 從55600yen跳到93000yen


想請問一下，有沒有人有過類似經驗，該怎麼再去跟他argue，

我真的沒有做取消房間的動作!!!

從官網取消的話也會寄信過來，所以也不是我手殘去按到

會因為我們訂的太便宜而被莫名取消嗎？


晚上會再請會講日文的朋友打去詢問看看，如果真的抗爭失敗，

只好請以後要訂這間的朋友小心了！！！！









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