又是酷航...想請問這狀況該怎麼做? - 東京

By Frederica
at 2016-02-13T09:04
at 2016-02-13T09:04
Table of Contents
剛剛在臉書社團上看到這個案例,實在覺得有點不可思議,
就把這情形套在自己身上,想說若哪天自己碰到這狀況該怎麼應對,
但是還是沒什麼結論,於是想來請教看看,這狀況究竟該怎麼辦才好?
以下為全文(複製貼上)
---------------------------------
各位好 新春快樂~*
家族一行人網路刷卡訂了酷航台北東京來回的機票
其中兩個人因為沒有特定靠窗需求就沒有畫位
等到從日本回台要check in時,日本酷航櫃檯要其他人先入關
要沒畫位的兩人在入關deadline才可check in
待有畫位的一行人入了關才接到兩人傳來訊息說沒位子了,無法上飛機
酷航櫃檯一句overbooking 就要顧客滯留一天
因為是第一次遇到這情形,不曉得我們顧客的權益有受損,我們可以怎麼做
【補充說明】
1.提醒大家,買了票付了錢也並不保證有位子
2.提醒大家,別在到機場前把錢花光,超收訂位的酷航表示不補償,住宿自己想辦法
3.雖是廉價航空這次來回8月買的也花了快TWD 17,000
4.提醒大家別帶小朋友或老人家,要是爸媽能回去,小孩子或老人家被滯留,語言不通該
如何是好
5.櫃檯告知要客訴要找警察隨便你
只提供一隻電話,打了十通才接一通,接通了又說這不是我們部門負責的,問有無其他部
門或主管的電話,回說沒有,我們要如何自行客訴
原文章截圖 http://imgur.com/CVUbFcT
----------------------------------------
若有違反規定,會立刻刪文....。
--
推 no0518huan:沙威瑪是一塊方方正正吃起來很甜的那種零食嗎...?06/05 11:19
推 ChiangPing:樓上說的是殺騎馬 06/05 11:31 → suleyman:沙威瑪是麵包夾肉 跟沙奇瑪差很多 XD 06/05 11:37
推 DASHOCK:沙威馬是拿來洗澡的 我滿喜歡那味道 06/05 15:22
推 DancePotato:樓上那是沙威隆 06/05 15:40 --
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