台灣虎航因應燕子颱風之作業辦法 - 關西

【台灣虎航因應燕子颱風之作業辦法；Tigerair Taiwan’s Handling Procedure for Ty
phoon Jebi】

因應日本大阪關西機場遭受燕子強烈颱風侵襲，暫時無法提供服務，台灣虎航將配合提供
因燕子颱風影響之行程更改原則，凡已購買台灣虎航2018年9月4日至2018年9月17日(含)
期間往返桃園-大阪關西(航班編號IT210、IT211、IT212、IT213)及高雄-大阪關西(航班
編號IT284、IT285)的旅客，可適用以下任一方案：

方案一，更改搭乘日期及航點：可更改航班至日本任一航點，且為2018年9月30日(含)前
之尚可訂位航班，可免付更改手續費一次及免支付機票價差。
旅客若選擇方案一，必須於原訂搭乘航班出發時間至少六小時前完成航班更改，逾期恕無
法做任何更動，並請主動聯絡台灣虎航客服中心(+8862-5599-2555)。為配合本作業辦法
，台灣虎航客服中心2018年9月5日至2018年9月7日將延長營業時間至晚間22:00。非透過
台灣虎航官網購票者，請逕洽原開票旅行社或開票平台協助辦理。

方案二，退費。旅客可選擇將本次退款保留在台灣虎航的信用帳戶中(存入原訂位代號PNR
中)，保留的全數金額可於六個月內重新購買機票並完成搭乘；或選擇退款至原購票使用
之信用卡中。選擇方案二的旅客，請於2018年9月16日下午18:00前完成線上申請(https:/
/goo.gl/forms/q2gprTmNgrBjPrWJ3)，不須透過台灣虎航客服中心。

Due to the strong typhoon Jebi hit Kansai Airport, Osaka, Japan, passengers wh
o are going to travel with Tigerair Taiwan flights (flight number including IT
210, IT211, IT212, IT213, IT284, and IT285) between 4 September 2018 and 17 Se
ptember 2018 from Taoyuan or Kaohsiung to Osaka could select one of the altern
ative options as below.

Option 1: Changing her/his travel period and destination. Passengers are able
to change their flight destination to one of Tigerair Taiwan’s destination in
Japan and travel before 30 September 2018. As long as there are available sea
t for the selected flight and before their initial departure date, changes can
be done without additional service charge and airfare difference won’t be ap
plied once.
Please note that all changes need to be done before his/her initial departure
for at least 6 hours, if s/he would like to select option 1. Tigerair Taiwan’
s call centre (+8862-5599-2555) will operate between 09:00 and 22:00 from 5 Se
ptember 2018 to 7 September 2018. If her/his booking was made through travel a
gency or other platform but not Tigerair Taiwan’s official website, please co
ntact her/his original channel for further assistance.

Option 2: Refund. Passengers are able to opt for the refunded sum to be secure
d in the credit account of Tigerair Taiwan (credited into original reservation
code: PNR). The total amount is able to be reused to purchase other air ticke
t within 6 months. Passengers are also able to choose refund full amount to he
r/his credit card account, which s/he used to complete the booking. For option
2, passengers could apply directly online (https://goo.gl/forms/q2gprTmNgrBjP
rWJ3) by her/his own before 18:00 (GMT+8) of 16 September 2018, no need to con
tact Tigerair Taiwan’s call centre.

來源:台灣虎航臉書粉絲專頁
https://www.facebook.com/251538521716188/posts/926296520907048/

9/4~17都可以退哦~~

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