回程才說行李過大!乘客怒:虎航標準不一 - 東京

By Kelly
at 2019-05-11T21:13
at 2019-05-11T21:13
Table of Contents
一名劉小姐帶著82歲媽媽,搭乘廉價航空虎航到日本自助旅行,從桃機出發時,隨身的行
李箱沒有問題,但回程卻在日本被虎航的地勤人員告知「行李過大」,必須加價大約1600
元台幣或是拆輪子,讓劉小姐非常不滿,最後只能當眾拿著螺絲起子拆輪子,她質疑同樣
都是虎航,台灣跟日本的標準卻不一樣,至於虎航回應,這是桃機場站的作業疏忽,未來
會加強隨身行李查驗。
拿著螺絲起子,拆開行李箱的4個輪子,這個場景就在日本東京成田機場上演,劉小姐說
帶著82歲媽媽到日本自助旅行,來回都是搭乘虎航班機,但是從桃園機場出發,帶著行李
箱登機沒問題,回程才被日本的地勤人員告知尺寸過大,必須加價。
投訴民眾 劉小姐:「他就說輪子太大,輪子超出來,要我付行李超大的費用,說你們台
灣人不守規矩,日本人守規矩,所以我就必須依著付錢或者拆輪子,但我帶著一個82歲老
媽媽,你們也看了,還非要我把行李箱拆了,我一手牽著82歲老太太,一手要手提這個行
李,這合理嗎?有人性嗎?」
劉小姐被虎航的日本員工,要求加價5000多元日幣,大約1600元台幣,但她認為行李箱已
經使用好幾年,加上旅途過程中,把手損壞,只能被迫割掉行李箱內袋、拆開輪子,其實
依照虎航規定,手提行李包含輪子和把手的尺寸,長度必須小於54公分,實際測量劉小姐
的行李箱,輪子確實多出了大約6公分。
投訴民眾 劉小姐:「拆完了以後再去試,他說好了現在可以了,這不是刁難,這是什麼
,按照規定我也不反對,但是你在台灣就要按照規定,我甚至不知道我的隨身行李箱是不
合格的。」
▼實際測量行李箱,輪子確實多出了大約6公分。(圖/東森新聞)
https://i.imgur.com/0t5q2H3.jpg
走一趟桃園機場,其實在報到櫃台旁邊都有各家的尺寸規格,但並非每一位乘客登機前都
會測量過,當然虎航的日本地勤人員,依照規定執行並沒有錯,不過劉小姐質疑,台灣和
日本的虎航標準不一,出國沒問題,回國卻被要求加價,引起乘客不滿。
https://yns.page.link/Qy7Lw
——————
台灣鯛再度發威!
桃園機場虎航地勤給方便,沒嚴格檢查隨身行李
結果反過來是被劉小姐爆料標準不一
還羞恥無極限的說日本地勤在刁難
這不是台灣鯛是什麼?
帶長輩出門還省錢不買托運行李到底誰的問題啊
台灣虎航已回應會針對桃機加強隨身行李查驗
想闖關挑戰隨身行李尺寸的就自行保重了
--
李箱沒有問題,但回程卻在日本被虎航的地勤人員告知「行李過大」,必須加價大約1600
元台幣或是拆輪子,讓劉小姐非常不滿,最後只能當眾拿著螺絲起子拆輪子,她質疑同樣
都是虎航,台灣跟日本的標準卻不一樣,至於虎航回應,這是桃機場站的作業疏忽,未來
會加強隨身行李查驗。
拿著螺絲起子,拆開行李箱的4個輪子,這個場景就在日本東京成田機場上演,劉小姐說
帶著82歲媽媽到日本自助旅行,來回都是搭乘虎航班機,但是從桃園機場出發,帶著行李
箱登機沒問題,回程才被日本的地勤人員告知尺寸過大,必須加價。
投訴民眾 劉小姐:「他就說輪子太大,輪子超出來,要我付行李超大的費用,說你們台
灣人不守規矩,日本人守規矩,所以我就必須依著付錢或者拆輪子,但我帶著一個82歲老
媽媽,你們也看了,還非要我把行李箱拆了,我一手牽著82歲老太太,一手要手提這個行
李,這合理嗎?有人性嗎?」
劉小姐被虎航的日本員工,要求加價5000多元日幣,大約1600元台幣,但她認為行李箱已
經使用好幾年,加上旅途過程中,把手損壞,只能被迫割掉行李箱內袋、拆開輪子,其實
依照虎航規定,手提行李包含輪子和把手的尺寸,長度必須小於54公分,實際測量劉小姐
的行李箱,輪子確實多出了大約6公分。
投訴民眾 劉小姐:「拆完了以後再去試,他說好了現在可以了,這不是刁難,這是什麼
,按照規定我也不反對,但是你在台灣就要按照規定,我甚至不知道我的隨身行李箱是不
合格的。」
▼實際測量行李箱,輪子確實多出了大約6公分。(圖/東森新聞)
https://i.imgur.com/0t5q2H3.jpg
走一趟桃園機場,其實在報到櫃台旁邊都有各家的尺寸規格,但並非每一位乘客登機前都
會測量過,當然虎航的日本地勤人員,依照規定執行並沒有錯,不過劉小姐質疑,台灣和
日本的虎航標準不一,出國沒問題,回國卻被要求加價,引起乘客不滿。
https://yns.page.link/Qy7Lw
——————
台灣鯛再度發威!
桃園機場虎航地勤給方便,沒嚴格檢查隨身行李
結果反過來是被劉小姐爆料標準不一
還羞恥無極限的說日本地勤在刁難
這不是台灣鯛是什麼?
帶長輩出門還省錢不買托運行李到底誰的問題啊
台灣虎航已回應會針對桃機加強隨身行李查驗
想闖關挑戰隨身行李尺寸的就自行保重了
--
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