在AGODA訂房前請三思 - 東京
By Queena
at 2018-04-19T13:52
at 2018-04-19T13:52
Table of Contents
由於計畫4/5~4/10東京家庭自由行,
於2月多,在AGODA網站訂了飯店,
飯店名:秋葉原華盛頓旅館 (Akihabara Washington Hotel),
兩間雙人房(Double room),共5晚,系統上顯示已付款且訂單確認,
補上訂單如下:
https://i.imgur.com/bowJ6bt.jpg
由於工作繁忙,再出發前幾天(4/2)才想到要寫信給飯店客服確認訂房資訊,
結果飯店客服回覆有訂到房,但是兩間高樓層半雙人房(high floor semi-double room)
,.....
這下出包了,當初會訂標準雙人房的房型是因為有帶一個1歲寶寶,
所以需要比較大的雙人床,查過官網床寬有160公分。
但半雙人房(semi-double room)較小只有140公分,三個人怎麼睡?
於是馬上連絡AGODA客服請他們處理,
結果時間一天一天逼近,我每天打電話去詢問,
他們一直表明:供應商處理中,直到我上飛機前一刻還說會處理,
無奈只能相信。
到了飯店櫃檯,果不其然,飯店說他們收到的訂單是(high floor semi-double room),
且雙人房已滿房,於是又推回去給AGODA及供應商,中間夾一個藏鏡人供應商事情跟本無
法處理,皮球一直踢。
飯店人員說除非我們訂單上有寫明床寬就是160公分,他們就一定會幫我們處理,...
於是翻遍AGODA網站上的資料都沒寫到這麼詳細,但雙人房(Double room)是寫的清清楚楚
。
後來也請櫃檯幫忙連繫AGODA溝通,就這樣耗了快1個多小時在櫃檯,晚上11點多了,寶寶
累了,家人也累了,無奈只好辦理入住。
櫃台說後面兩天(4/8.4/9)還有雙人房,如果AGODA願意付差價再來改,
住房後詢問AGODA可否能提供替代方案,他說會找給我們,
結果找來兩間替代飯店,如下:
1.酒店:
名稱:皇家花園飯店 (Royal Park Hotel) agoda
房型:Standard Floor Standard Twin Non-Smoking 標準房(兩床/標準樓層) - 禁菸
間數:2
地址:Royal Park Hotel Tokyo, 2 Chome-1-1 Nihonbashikakigarachō, Chūō-ku, T
ōkyō-to 103-0014, Japan
網址:www.agoda.com/zh-tw/royal-park-hotel/hotel/tokyo-jp.html?
距離您的原訂單酒店:2.3KM
該酒店需到店付款,後續提供收據並且將會為您承擔差價
2.酒店:
名稱:東京ONE飯店 (ONE@Tokyo) agoda
房型:單室套房(高樓層) High Floor Studio 間數:2
地址:Richmond Hotel Premier Tokyo Oshiage, 1 Chome-10-3 Oshiage, Sumida, Toky
o 131-0045, Japan
網址:www.agoda.com/zh-tw/one-tokyo/hotel/tokyo-jp.html?
距離您的原訂單酒店:5.4km
一間雙床房、離地鐵有點遠,
一間一樣是半雙人房,
還是不是我們適合的雙人房,
所以就跟客服說,我們一樣住原本的秋葉原華盛頓旅館,不換了,
後面幾天要是有雙人房(Double room)請幫我們換過去,
隔天,
寫信來說,因為我們已經辦理入住,
只能把房型修改為SEMI DOUBLE並退我們差價,一晚2000日幣。
搞了這麼多天,還是回到沒有任何幫助的原點,
此後我心灰意冷,不再連絡AGODA,不想再破壞出遊心情,忘了此事,
繼續完成我們的東京行。
至於回台後有沒有退差價,
我到現在(4/19)都還不知道有沒有退,也沒聯絡也沒消息。
AGODA,一家國際型的大型訂房網站,
登記在新加坡,無免費客服電話可打,
出包後,回答官方且處理消極,感覺不出任何保障,
我很後悔為了省一些旅費沒在飯店官網訂房,
搞壞出遊的好心情,
分享這個慘痛案例給大家,
希望大家訂房前請三思。
--
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