如何避免托運行李被拿走、拿錯? - 關西
By Quintina
at 2017-01-31T22:05
at 2017-01-31T22:05
Table of Contents
第一次在日旅發文,希望大家溫柔一點 ...
目前在關西機場的代理地勤公司工作,雖然不會碰到原PO的樂桃但基本流程大多一樣的,
不過我不清楚其他機場怎麼做,原則上僅供參考,真的遇到事情最重要的是聯絡機場,
他們會想辦法幫你處理,最不應該的就是把問題丟到PTT上,真的會被罵慘 ...
==========================
1、如何避免「被」拿錯行李?
首先,避免購買太類似的行李箱,目前我遇到拿錯行李的案子大多是以下特徵:
「銀色、線條、很方方正正」
那個,這個不是廢話也沒有要刻意說哪個品牌,
只是如果你不是那個品牌的就建議不要買類似款似的,
一來比較不會被拿錯,二來你也不用在提領區一直懷疑是不是自己的行李。
那麼如果你買的有以上的特徵,
建議你貼個貼紙,弄個行李吊牌、再加個行李吊牌(自己的+航空公司的)
然後我也看到滿多人會使用行李束帶、跟行李套袋,這些都是很好的辨識物,
基本上行李的個人特色很重要。
再補充一下,用行李套袋請一定一定要再加一點東西上去,
因為跟你用相同套袋的旅客跟你搭同一個班機的機率也是很高的。
==========================
2、如果避免拿錯行李?
首先,拿行李時冷靜!冷靜!再冷靜!
看過太多人跟團或者是急著要出去,匆匆忙忙的拿了行李就走,
趕這幾秒鐘不會比較快啊!
然後,櫃檯托運行李時,地勤人員一定會交給你印著託運編號的貼紙,
請拿著它對照一下確認一下,不是你的行李請再把它放回運輸帶上。
行李主人會感謝你的大恩大德!
==========================
3、我的行李被拿走怎麼辦?
託運行李是一櫃一櫃的送上來,基本上只要運輸帶沒有停都建議再等一下,
如果等一段時間了或者是運輸帶已經停了,請趕快左看右看有沒有穿制服的人,
原則上各個提領行李區都會有兩種人站在你身邊,
一種是負責行李的,一種是負責該航班的,一般旅客不需要分辨直接上前問就對了!
不用怕語言問題,只要你拿著托運的貼紙比一個沒有的手勢加上著急的臉大家都會懂的。
這時候會有人帶你去找專門負責行李的人,
他們會要求你留下聯絡資料還有詢問你行李的編號、款式、密碼、裡面裝的物品,
這邊補充一下,「可以的話手機存一張自己行李的照片」,
行李遺失時,直接照片給負責的人看肯定會比我們用文字敘述還要清楚,
拍張照片而已可以省下很多麻煩增加效率,真的很划算呢!
其他航空公司我不清楚,
我拿我自己的經驗是,我們的旅客弄丟行李後,確認編號跟行李外觀,
一個人負責跟旅客對應確認文件資料,其他人到接機處一一比對找行李,
最近一次的是在車站剪票口前攔截到(有搭KIX的人應該知道南海已經在外面了 ..)
再補充一下,行李沒有看到還有一個可能,
就是你的行李沒有跟著一起坐飛機來日本,原則上地勤在處理抵達班機時都會收到通知,
然後就會做一張牌子寫著你的名字找你跟你聯絡,但如果你沒看到或地勤沒準備,
同樣的也是在沒看到行李時馬上跟附近的工作人員做確認。
==========================
4、如果我拿錯別人的行李呢?
原PO下面我已經有留言了,
第一時間先打電話給機場,機場會幫忙轉接航空公司或地勤公司,
基本上是不會出現下班的問題啦 ... 航空地勤很辛苦的 ...
打電話是要讓航空公司第一時間「確定遺失的行李找到了!」
我們才可以在第一時間「聯絡著急的失主」,之後請你盡快親自送到機場,
沒辦法,因為是自己造成別人麻煩跟困擾的,這是很基本的負擔責任。
然後我們就會幫忙寄行李到失主的飯店,接下來的部分我就不太清楚了,
但我想應該到這邊就是地勤跟航空公司要趕快做的作業了,
至於拿錯別人行李的旅客應該要做什麼就看航空公司的人員怎麼說囉。
總而言之,出來玩誰都不希望在第一天就出現烏龍,
真的會打壞一整個行程的心情,所以第一點到第四點都希望大家可以看一下,
除了護照跟錢以外,行李該如何「好辨識」「不容易被拿錯」「不要拿錯」
也是旅行必要的準備。
分享給大家!新年快樂!
--
目前在關西機場的代理地勤公司工作,雖然不會碰到原PO的樂桃但基本流程大多一樣的,
不過我不清楚其他機場怎麼做,原則上僅供參考,真的遇到事情最重要的是聯絡機場,
他們會想辦法幫你處理,最不應該的就是把問題丟到PTT上,真的會被罵慘 ...
==========================
1、如何避免「被」拿錯行李?
首先,避免購買太類似的行李箱,目前我遇到拿錯行李的案子大多是以下特徵:
「銀色、線條、很方方正正」
那個,這個不是廢話也沒有要刻意說哪個品牌,
只是如果你不是那個品牌的就建議不要買類似款似的,
一來比較不會被拿錯,二來你也不用在提領區一直懷疑是不是自己的行李。
那麼如果你買的有以上的特徵,
建議你貼個貼紙,弄個行李吊牌、再加個行李吊牌(自己的+航空公司的)
然後我也看到滿多人會使用行李束帶、跟行李套袋,這些都是很好的辨識物,
基本上行李的個人特色很重要。
再補充一下,用行李套袋請一定一定要再加一點東西上去,
因為跟你用相同套袋的旅客跟你搭同一個班機的機率也是很高的。
==========================
2、如果避免拿錯行李?
首先,拿行李時冷靜!冷靜!再冷靜!
看過太多人跟團或者是急著要出去,匆匆忙忙的拿了行李就走,
趕這幾秒鐘不會比較快啊!
然後,櫃檯托運行李時,地勤人員一定會交給你印著託運編號的貼紙,
請拿著它對照一下確認一下,不是你的行李請再把它放回運輸帶上。
行李主人會感謝你的大恩大德!
==========================
3、我的行李被拿走怎麼辦?
託運行李是一櫃一櫃的送上來,基本上只要運輸帶沒有停都建議再等一下,
如果等一段時間了或者是運輸帶已經停了,請趕快左看右看有沒有穿制服的人,
原則上各個提領行李區都會有兩種人站在你身邊,
一種是負責行李的,一種是負責該航班的,一般旅客不需要分辨直接上前問就對了!
不用怕語言問題,只要你拿著托運的貼紙比一個沒有的手勢加上著急的臉大家都會懂的。
這時候會有人帶你去找專門負責行李的人,
他們會要求你留下聯絡資料還有詢問你行李的編號、款式、密碼、裡面裝的物品,
這邊補充一下,「可以的話手機存一張自己行李的照片」,
行李遺失時,直接照片給負責的人看肯定會比我們用文字敘述還要清楚,
拍張照片而已可以省下很多麻煩增加效率,真的很划算呢!
其他航空公司我不清楚,
我拿我自己的經驗是,我們的旅客弄丟行李後,確認編號跟行李外觀,
一個人負責跟旅客對應確認文件資料,其他人到接機處一一比對找行李,
最近一次的是在車站剪票口前攔截到(有搭KIX的人應該知道南海已經在外面了 ..)
再補充一下,行李沒有看到還有一個可能,
就是你的行李沒有跟著一起坐飛機來日本,原則上地勤在處理抵達班機時都會收到通知,
然後就會做一張牌子寫著你的名字找你跟你聯絡,但如果你沒看到或地勤沒準備,
同樣的也是在沒看到行李時馬上跟附近的工作人員做確認。
==========================
4、如果我拿錯別人的行李呢?
原PO下面我已經有留言了,
第一時間先打電話給機場,機場會幫忙轉接航空公司或地勤公司,
基本上是不會出現下班的問題啦 ... 航空地勤很辛苦的 ...
打電話是要讓航空公司第一時間「確定遺失的行李找到了!」
我們才可以在第一時間「聯絡著急的失主」,之後請你盡快親自送到機場,
沒辦法,因為是自己造成別人麻煩跟困擾的,這是很基本的負擔責任。
然後我們就會幫忙寄行李到失主的飯店,接下來的部分我就不太清楚了,
但我想應該到這邊就是地勤跟航空公司要趕快做的作業了,
至於拿錯別人行李的旅客應該要做什麼就看航空公司的人員怎麼說囉。
總而言之,出來玩誰都不希望在第一天就出現烏龍,
真的會打壞一整個行程的心情,所以第一點到第四點都希望大家可以看一下,
除了護照跟錢以外,行李該如何「好辨識」「不容易被拿錯」「不要拿錯」
也是旅行必要的準備。
分享給大家!新年快樂!
--
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