峇里島mini tour-不推薦鈦美旅行社 - 旅遊
By Hazel
at 2017-03-23T23:18
at 2017-03-23T23:18
Table of Contents
附圖網誌版:http://circlewed.tw/blog/post/221995117
以下純文字分享:
雖然明知道寫下這樣的文章也可能會影響到自己的工作,
畢竟身為婚禮人就是要以和為貴,
加上鈦美旅行社也表示若我上網分享將蒐證對我提告,
但還是希望透過親身的經驗分享給大家,
願對海外婚拍及峇里島蜜月有興趣的網友們
有該公司招待部落客的旅遊體驗文之外的心得可參考!
畢竟身為消費者的身份,我相信自己是有權利表達感受的,
為求公開透明內情要很單純,首先來個前情提要好了,
因朋友任職鈦美,鈦美為了海外婚拍及婚禮的推廣,
請朋友找一組新人至峇里島拍攝婚紗當旅行社的婚紗作品樣本,
攝影師及造型師和景點行程皆由鈦美提供,但機票食宿需全由新人自付,
婚拍的一切費用皆由鈦美自行吸收,作品則需供鈦美宣傳,
其實要找人拍樣本還要挑長相還要人自付機票食宿是很有難度的,
正好我們的亞洲萬里通的點數要到期了,
我與老公規劃今年要至馬爾地夫渡假(我們就是出了名的耍廢二人組),
於是朋友便詢問我和老公是否有興趣到峇里島婚拍兼二度蜜月,
身為婚禮人的我當然也很有興趣,於是接受了這個提議。
所以關於這一次的峇里島婚拍蜜月之旅,我的認知是
旅遊的部份,我們仍是消費者的身份,
而婚拍的部份,則是鈦美與我們的「互惠模式」
畢竟我們可是自費到峇里島也犧牲自己一天的時間只為了拍鈦美的樣本啊嘖嘖
合約的部份也並無註明婚拍為贈送,而是直接規劃成包套行程
以合約的立場我們是以鈦美自己開的行程與報價支付鈦美所要求的完整金額
但我覺得事實上這個婚拍就是雙方達成協議的互惠,就還是讓各位了解一下
所以我再三強調,整個心得就是親身感受的經驗分享,
分享關於鈦美的整個行程服務及峇里島完整行程遊記
然後這一篇是行前篇,大概就能感受號稱「客製化」的服務有多瞎惹
2016/12/1
就是在這天鈦美也確定了此次的方案,
原以為這次的旅遊會完整由朋友服務也可給朋友當業績的我們,
被告知公司指定由另一位業務張小姐負責來服務我們與我們討論行程,
於是在朋友將我的連絡方式交給張小姐後,
張小姐就秒打電話給我,非常措手不及的秒打,
請我們看網站上的行程安排介紹,然後我正在上班中根本無法立刻看,
但她仍一直要我直接就跟她討論要哪些不要哪些,我說我正在上班無法看,
而且就算有空看,應該無法第一通電話打來就直接要我決定要什麼啊@@
可這位張小姐很想要我就給她答案,
但我真的不知道峇里島有什麼好玩的要怎麼回答啦!
於是請張小姐之後再打,我有空時再看看網站
2016/12/7
張小姐第二次打電話給我,再度詢問行程是否有想法了
我們表示,這一趟旅程除了他們的婚拍以外,其他天我都只想在villa耍廢跟吃美食
張小姐卻開始一直詢問,不要海神廟嗎?哪裡都不要去?
我也很明確的表示了我真的哪裡都不要去只想在villa耍廢,
其實只要安排一張床跟wifi給我就好了XD
接著也詢問預計出發的日期,我提出了3/5的前一個星期跟後一個星期可以,
也就是2/28連假及3/10的這兩個星期擇一,確定後會跟她說,
張小姐也表示會先以228那個星期為主先設定行程讓我們參考行程,
但兩個日期皆一樣,再跟她確認要哪一個日期即可
之後張小姐請朋友代傳行程表及報價給我們,
但傳來的行程表內容有錯誤 (我們機票自理,班機的部份沒有改到)
但因價錢不影響,於是也就沒有多說什麼,就覺得業務不細心而已,
但沒想到後面實在有太多的不細心啊啊啊
2016/12/9
我們請朋友轉達張小姐我們確定要3/10-3/14這段時間出國,
朋友表示當天她發燒請假,星期一上班會代為轉達
2016/12/12
朋友直接代為轉達更改日期後,張小姐詢問朋友,我跟老公有確定行程了嗎?
要我們確定行程ok了,她再訂房,朋友也隨即line我轉達張小姐的問題
我直接表示,行程ok,房間也可以訂了,
並請朋友邀請張小姐直接加入群組,避免一直要朋友代傳其實蠻麻煩的
於是張小姐在群組裡跟我們要了護照的照片,表示要幫我們訂房間
2016/12/15
張小姐表示已訂好房間,要跟我們簽約及收訂金,
此時我再確認一次日期是3/10-3/14
結果!張小姐表示幫我們訂房的日期是2/24-2/28!!!
然後問我們是否要改期,
並說我之前提到想要的日期是2/24或3/17,沒有提到過3/10這個日期
我的老天鵝呀,這什麼鬼~~~~
我明明就是完全沒有提過要3/17這個日期啊,哪來的超展開
不過人生無常,剛好很臨時的就在前一天 新娘物語結婚採購節 公佈了日期是在3/11
一直是結婚採購節鐵粉的我可是一定要參加的,
於是就將錯就錯,那就改成3/17出發吧!
請張小姐協助將房間改訂3/17-3/21
但實在對於業務張小姐跟我有嚴重代溝這件事非常感冒
2016/12/20
張小姐表示房間已訂好
好啦,這邊我實在是有點不耐,為何查詢及預訂空間要那~~~麼久,
尤其是我還要等房間確認後去訂機票,一直擔心等到最後反而機票沒有了
2016/12/23
我傳送訂好的航班資訊給張小姐,並請張小姐提供匯款資訊
隨後,張小姐即將請款單寄到我的email,但打開之後真的又是一個超展開!
基本上直接寄用可讓人自己自由更改的excel表已讓人嘖嘖稱奇
(我的認知實在至少要個pdf檔啊)
第二頁的部份更是讓我下巴真的直接掉下來!
名字!金額!還要請在2014/10/21下班前付款!!!連業務的名字都是錯的!
這到底是要寄給誰的請款單呀!!!!
雖然一眼就看出這是拿別組客人的請款單來改的,但就這樣寄出也實在太神奇
我的心裡真的覺得會不會哪天我們的資料也都被這樣粗心的寄給陌生人@@
同時我們表示要刷卡,且不分期 (即一次付清)
總之,後來張小姐更改過請款單並寄送刷卡單,我們完成合約後,
張小姐告知接下來就是等到出發前兩個星期寄行前資料,就暫時都沒事了
2017/3/2
時光飛逝,很快跳到三月初,張小姐主動傳訊來要收尾款及寄送行前資料
然後自己也在傳訊過後秒發現bug又重傳是要寄行前資料,為何呢?
因為我們早就已經付清了啊!!!!!到底是多想要錢?
其實在前面的幾次事件後,對於這樣的bug我已見怪不怪
我的心裡只有一個渺小的願望,就是人到峇里島的時候不要有任何問題就好
2017/3/8
收到行前資料
2017/3/10
line詢問張小姐我們入住的房型
2017/3/14
line詢問張小姐是否有推薦的髒鴨餐,她真的有認真回答 (人家有好的表現也是要說的)
2017/3/15
下午四點多張小姐來電,但我正在開會中請張小姐晚一小時再打,
張小姐表示一小時後打,然後沒有再打
2017/3/16
下午三點張小姐來電詢問是否方便講電話,開始說明行前通知!
並提醒要先換美金到當地再換盧比,這提醒很貼心,
可是瑞凡,當我掛完電話的時候銀行也關門了啊,
而我第二天清晨7點的飛機,現在說有意義嗎?
好啦,真的是我雞蛋裡挑骨頭啦,因為我們早已準備好美金,
就是想表示一下這行前說明的時間也太妙了!
真的就是上飛機前的說明啊啊啊啊~~~~
其實我不知道正不正常,但還是感謝張小姐的貼心提醒,
並詢問了海關單範本,因行前資料有提到旅行社會提供海關單範本,
但張小姐寄來的資料裡沒有,而我其實最重視的就是這個,
因為完全不懂英文的我怕不會寫呀XD
然後張小姐反問我,我沒有寄給妳嗎?沒有沒有就是沒有!!!
當然後來張小姐用LINE直接傳了範本過來,也是就處理好了
以上,是完整從與鈦美開始接洽一直到出發前的流水帳,其實所有的狀況都是小事
最後也都有驚無險,但這個前提是我自己有再三確認,也覺得怎麼搞得比自助還麻煩
只是對於整個服務過程接二連三的不細心感到對旅行社的不放心
也一直深深擔心著到峇里島是否真的有人來接我們有房間可以睡覺哇
所以對於細節與細心較為要求或是真的想省事的新人,在選擇旅行社的部份請多評估
接下來,之後要分享峇里島的行程及婚拍心得
以及我們在峇里島離奇的失竊經驗及旅行社的處理與回應方式
還有我的不自殺聲明
--
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