急~義大利酒店從booking預定又取消的問題 - 義大利

SOS!!我們原先已經都訂好義大利的酒店，後來同事今天收到

booking致信表示他升級成genius級可打九折，後來同事就做了

取消A酒店新訂B酒店(應該是第一封回覆的事情)

還有取消C酒店(C1) 在重新訂一次C(C2)

因為第一次在booking取消訂房，感覺第一次的被收到錢 後面又不允許訂?

整個晚上因為這件事情心臟快跳出來 英文有點弱 可以拜託專業的板友

幫我看一下這兩封信嗎 以下是我破英文猜測的

(第一封是說 因為取消不收費是不被允許的，但現在取消B是不跟我們

收錢的，但我們如果B也取消，而A在做這件事情也取消了，不就沒地方住了?)

(第二封是說 要幫我們免費取消C2訂單?那C1預約還會在嗎)

謝謝萬事拜託，感覺晚上要失眠了

第一封

We noticed that you made this new reservation with The Best Hotel (nr.
725868271).

Please note that the Property already charge your credit card for the
reservation nr. 980.074.577 (98 EUR in total) and they do not agree to cancel
that reservation free of charge, since the policy that you booked is
Not-Refundable.

However, we are apply to inform you that the Property confirmed us that they
agree to cancel the new reservation nr. 725868271, free of charge.
Please confirm us if you wish to proceed with the cancellation of this
reservation as soon as possible.

第二封
We are writing to you regarding your reservation 980074577 at The Best Hotel,
check-in date 2014-06-05, and check-out date 2014-06-06.
We want to inform you that The Best Hotel already charged you for 96 euros.
This reservation is Non Refundable and can not be cancelled without pay the
cancellation penalty. The Best Hotel will reinstate it free of charge.

The Best Hotel also told us you made a reservation 783.314.924. The best
hotel will allow to cancel this reservation, 783.314.924, free of charge and
we will made straight away.
In case you want to discuss by phone please feel free to contact our customer
service number.

Please feel free to contact us with any additional questions.

--