捷絲旅林森館&馥敦南京館 - 旅館
By Xanthe
at 2012-01-03T15:07
at 2012-01-03T15:07
Table of Contents
之前和閃光就決定跨年要出去放鬆一下，
看了版上，想說要住離捷運站近的捷絲旅林森館，
因為這樣所以早早就在8月就打電話過去預訂了，
接電話的客服人員很客氣，跟我們說跨年房價還沒出來，要我們10月再打電話過去，
我們也只好等10月再打過去，也很順利就訂到了!!接下來就是等待了!!
沒想到這是悲劇的開始...
就在跨年的前一個禮拜某一天的下午，接到捷絲旅客服人員的電話確認訂房，
並且詢問我當天大約會幾點到，一切聽起來都很順利，讓我更加的放心了!!!
沒想到才經過了一個禮拜，事情竟然變化這麼大...
一樣的時間我又接到了捷絲旅的電話，但是竟然是打電話告訴我沒有房間了!!!!!!!
為什麼!!!!那前一天的確認電話是假的嗎!!!!!
雖然客服人員很客氣，並且問我要不要換到南京東路的王朝飯店，價差他們會吸收，
原本以為換也應該是換到自己家的飯店(西門館之類的)，怎麼要我換到王朝??
而且我一點都不想要住王朝阿!!!我很久就預訂了!!!為什麼到後來卻沒有房間，
客服人員說是因為系統出問題，所以才請我們幫忙能不能換飯店...
最後還說要送晶華的下午茶券和來回車資給我們作補償，
這期間因為我們害怕到時候跨年會沒地方住，所以一下班就打電話連絡，
請客服人員回電也都沒有回，可能也不敢再接我電話，
最後都是請經理出面和我們說明，
不說還好，我覺得經理的口氣更差，讓我更不開心，
經理說因為系統一個月前出了問題，所以請我們幫忙協助，
但是我心想既然一個月前就發生這件事，為什麼先前還跟我確認入住時間，
又是為什麼不提早跟我說，要在最後一個禮拜才打電話...
因為我們堅持不要換王朝飯店，經理就一直用著官腔冷冷的說話，
給我的感覺就是 "沒關係，如果你們不要那我們也省得麻煩!!"
還說...
"如果堅持要住就只能在大廳等，但是我們一直在大廳裡等不check in也很奇怪吧(冷笑)"
聽完整個火都上來了!!!!!
事情延續了兩三天(其實是吵了兩三天)，
這期間經理有答應我們可以讓我們住捷絲旅林森館，他會再跟別的客人協調，
但是住捷絲旅的話，之前說的補償就全部沒有了...
完全不顧慮到我們被影響的心情，更何況都吵架了要我繼續住那實在不是很願意!!!
雖然有誠意解決問題，但是卻只做半套...讓人進也不是退也不是，
最後最後經理給了我們馥敦南京館兩小床+來回車資+晶華午餐券，
我們才勉強答應!!!畢竟行程都安排好了，只是要去度假放鬆的心情已經被破壞掉了!!!
至於最後入住的馥敦南京館，說不上新，但是至少都還ok，
只是浴缸的水龍頭不知道是不是很久很久沒用了...轉了五分鐘才轉開>"<
水還忽冷忽熱的，電視只有三台和衛星電視的幾個頻道，
而且不知道是不是因為我們沒有親自去辦理check in(因為是捷絲旅代訂辦理的)，
隔天要退房的時候，完全沒有電話通知，好像我們是幽靈房客，
12點退房我們也就一直摸到10分才出房間...
整個跨年都被破壞了...還好湯姆克魯斯的帥氣有補回一點好心情!!
先前捷絲旅要補給我們的晶華午餐券現在還沒收到...
如果沒收到我可能又要打電話去了!!!
捷絲旅這樣我想我以後都不會去住了....
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Tags:
旅館
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