機加酒旅行社退票爭議 - 京都
By Faithe
at 2015-11-19T20:41
at 2015-11-19T20:41
Table of Contents
哈囉大家好!!
小妹我明年二月要和男友去日本自由行,
但是在這幾天卻遇到了一些旅行社方面的問題,
特別上來詢問希望諮詢一下前輩的意見..
—————事件開始—————
11/9在多方比價後選定某旅行社與華航合作的自由行方案
11/13收到核價繳款通知函$44,540
11/15晚上匯款後,男朋友又再幫我看了一遍訂單內容,結果發現小妹我好像填錯了時間
我們這次去的時間是1/31~2/5,(1/31、2/1在京都,2/2-2/5大阪),
所以委由旅行社訂的飯店入住時間總共應該是住三天,續住兩晚。
當晚發現後立即就寫了客服信件,希望可以補救修改。
隔天他們的負責人也很快地回信通知,
可以協助修改入住日期並在開票後退還多匯的款項給我們。
原本以為這樣事情就完美解決了...
但在(11/18)收到新的核價繳款通知上
竟然在班機加價上又多了2800(兩個人一共就是$5600)
他們的說法是之前人為疏失忘記附上了
但這在先前接收到的核價單上是沒有的啊!
最初付款時的金額是
(主行程11500+早班機加價2800+續住三晚5370+B艙加價1000+TAX2100-華夏500=22270元)
x2=44,540元
http://imgur.com/GhLrEsU
我們原本預計修改入住日期後金額應該是
(主行程11500+早班機加價2800++續住兩晚3580+B艙加價1000+TAX2100-華夏500=20480元)
x2=40,960元
但在新一封核價通知單中卻變成
(主行程11500+早班機加價2800+旺季加價2800+續住兩晚3580+B艙加價1000+TAX2100
-華夏500=23280元) x2=46,560元
http://imgur.com/h6eeWJc
價差將近6000塊,當下看到這樣的金額實在是有點傻眼,
原先沒有的東西卻突然要跟我們收這個錢,事後我又寄信跟他們抗議說這樣不合理,
而旅行社則說這是他們的疏失,但僅願意吸收多餘的費用2020元,不再額外收費。
http://imgur.com/5cg1D4a
也就是仍然要收我們多付的飯店錢...但是他們自己下面都打了是20,480啊!!
http://imgur.com/ZeM6hjk
我和另一半還是覺得這樣的價差太大,畢竟當初也是覺得價格有優勢才選的
男朋友認為這次是他們的疏失,也很不喜歡這種事後才再加價的行為,
所以兩人就決定想取消這筆單,改去其他旅行社。
但他們現在卻說因為在第一次更改房間入住日期後便已經向飯店確定我們會入住,
若是現在想要取消的話,日本飯店那邊會將我們的住宿費全部扣下來。
http://imgur.com/YHJDf7U
我和男朋友原本想說好吧,那就妥協,看看是否可以僅退掉機票保留飯店的部分
他們卻說這是華航的專案沒有辦法拆開……
但是我們根本也還沒有開票啊!!!
所以現在就變成我們只有兩種選擇
1.接受我們認為是變相的漲價,用最初的價格44,540出遊。
2.退掉行程,但是必須被扣掉飯店費用一萬多塊。
我和男朋友是覺得這件事情很明顯是旅行社的疏失...
但是卻搞得我們不得不接受一樣
旅行社現在的人員就是一直跟我們道歉,說沒告訴我們飯店不能退是他們的疏失,
看看有沒有其他辦法補償我們,但是這在我們看來就很不合理啊...
就算道歉了,但是我們還是得多付錢啊...
文章有點長,不知道看完的前輩們能給小妹一點意見
這是小妹第一次去日本,男朋友好不容易騰出假來,覺得被這樣弄得好煩啊QQQQ
主要想問的是如果我現在仍是以退掉為第一優先,我應該能怎麼做?
那如果還是必須得去...就旅行社說的補償,我有什麼能要求的嗎?
--
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