求助！在義大利受到旅館不實指控 - 義大利

遭到旅館無中生有不實指控該如何採取救濟途徑？

Ps 手機po文排版很差 請見諒

各位版友好，我們於義大利時間6/11住進義大利La spezia 都某間公寓裡的民宿。之後於
6/12早上八點十分退房離開，房間一切正常，沒有任何損壞或污損。房門鑰匙依照民宿主
人指示，放置於房內桌上(因此房門未上鎖，也無法反鎖），並到旅店辦公室回報退房，
但辦公室門上鎖。於是便離開並且九點十分搭車離開該地。
但離奇的是，我們於12日晚間八點出頭收到主人來信說"我們於房內便溺並打破玻璃，要
求我們賠償，並已將照片通知警方和我們的大使''
我們收到此訊息後十分的震驚，並馬上回覆訊息，且要求出示照片。可是她至始至終都堅
信是我們所為，不斷跳針地指控，我們要求看她一直反覆提及的照片到最後也未寄給我們
看，到現在我們還是一頭霧水

對於如此指控和信中措詞感到憤怒。目前這裡是晚上十點多，明天一大早會打給駐義辦事
處。在此想請問各位還有什麼需要做的救濟途徑.....

在此附上信件內容：

民宿主人：
we have reported to the Italian authorities for the damage they have caused. y
ou have urinated and defecated in the rooms. ashamed. put immediately the mone
y in the credit card to charge for the damage you have done. we are sending th
e photographs to your consulate in Italy. we are waiting no longer than three
days and then contact you.

我：
This is a very serious accusation. I have just checked with all my friends an
d none of us did such thing to your room! Please rechecked if this is the exac
t room we resided yesterday (4F, No.17).
Besides, we really have no reason to do that, we all lived in that room, too!
There is no possibility we urinate or defecate on the bed.
I kindly ask you to send us the photos you took, if possible, and please tell
us which bed exactly was damaged.
This is a very weird and strange situation. We left the room at 8:00 am this m
orning and passing by the counter to check out, but the door was locked and we
did not meet you. Therefore, we leave the keys on the tables in the room, as t
he letter in an envelope suggest us to do so. Then we just went had our breakf
ast and took the train at 9:00. Again, it is not possible that we did such dir
ty and shaming thing. We had a really tight schedule today and there was no ti
me for doing so. We wish that you just sent the email to the wrong person. Ple
ase rechecked the room number and video tapes, if there is any.
We're so shocked to be informed such disgusting thing. There must be some mist
akes and we really hope this can be figured out as soon as possible.
Please contact us if you have anything to update, thank you.

民宿主人：
dear sir I assure you that the defecation and urine, as well as dirt left, med
lar stones, broken glass is just the room occupied by you. the photographs we
will send them to your embassy.

我：
Do you have any monitor or video tape to demonstrate who might enter the room
? We are so confused to this situation because we DID NOT do such thing! Is th
ere any possibility that animals or other person broke into the room? I have a
lso contacted our embassy to help us in this emergent condition. I kindly ask
you also send those photos to us, so that we can figure out what might have ju
st happened. Thank you.

Please contact us by phone, immediately.
We kept calling your hotel phone number but no one answered.
Our phone number: +8869xxxxxxxx
Thank you.

民宿主人：
our rulers have come into your room after your departure. It was just you is o
nly you had the keys you have left isto in the room. They took seven hours to
clean it out of your crap. there is an accurate photographic record and testim
ony of the two rulers. we have already written. you know what you have done as
well as all the dirt you have left. we will send it to our lawyer. we think w
e have done this on purpose.

後面還有好幾封信件 礙於版面，有需要再截圖附上

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