用信用卡訂倫敦旅館扣款失敗 - 自助旅行

第一次自己出國,麻煩各位看的時候耽待一些無知的小問題QQ



6/26~7/7要去一趟倫敦找朋友

但朋友住的宿舍只到7/5

所以最後兩天必須訂青年旅館



於是我去Hostelworld這個網站找了一間叫做Clink261的青年旅館

日期房間人數都選定之後就按了訂房,然後先用信用卡預繳訂金

後來Hostelworld也寄信給我,信的內容是關於一些訂房明細


但是剛剛Hostelworld突然寄信來說他們沒有從信用卡扣到款

打電話去問信用卡公司,他們也說完全沒有扣款紀錄

而預約好像也被取消了


這是信的內容:
We have tried to process your booking with the credit card details you
submitted at the time of booking, 26245117, for property Clink261 on
2012-06-05 12:47:48.
Unfortunately, we have not been able to charge your card.

This could be due to a number of reasons. You may have entered a digit
incorrectly, the expiry date may be incorrect
or there may be insufficient funds on your credit card.

If we are not successful in charging your card, you will receive an e-mail
informing you that the booking has been cancelled and you will have to
rebook. There will be no charge for this.


想請問的是,這種狀況應該要再找信用卡公司確認還是直接重訂?

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