租用horizon wifi機子請先拍照 - 旅遊

By Hardy
at 2016-12-30T11:37
at 2016-12-30T11:37
Table of Contents
ptt首po,手機排版。最近看到許多版友都上來贈送樂天wifi序號
,想說上來分享一下自己的經驗,給大家參考
事情是這樣的:
今年8月底,我第一次和家人去日本自由行,利用樂天贈送的序號免費租用了Horizon
wifi 他們家的wifi機去京阪遊玩,在出國前兩天就已收到機器,而使用時速度快、也不
太耗電,真的算是不錯的使用體驗,但回國將wifi機寄出後,麻煩事就發生了…
寄出後沒幾天就收到horizon wifi 公司寄來的信告知說:usb充電線寄錯
http://i.imgur.com/sPNeKmC.jpg
收到信的當下就覺得不可能,因為家人所使用的充電線不是白色就是蘋果的,實在沒理由
寄錯,但又苦於沒證據證明,只好回信請他們再次確認。
http://i.imgur.com/QlXoxXr.jpg
horizon wifi 也回信請我們再次確認,並且在我的要求下附上他們公司的usb充電線圖片
。那時候我就一直在想到底是那個環節出了問題,但想來想去問題的指向都是horizon wi
fi 公司沒有認真確認上一位使用者的歸還物件。
http://i.imgur.com/DiLeI6k.jpg
http://i.imgur.com/Klp7Bj9.jpg
http://i.imgur.com/6PdHc7Q.jpg
事情就這樣陷入僵局,雙方都一直認為自己沒有問題,直到我不小心在我弟的手機裡,發
現一張他亂拍的wifi機剛寄來時的照片!!!於是我立馬回信告知不是我們的問題,找到
證據的當下心情真的超爽,不過也真的浪費好多時間…
http://i.imgur.com/WxY1Y7G.jpg
而horizon wifi 公司回信給我,事情也這麼解決了,但他寫了一句
“若當下與您聯繫時,您有先行告知可提供照片的話,相信我們就不會有如此的誤會”
讓人非常不舒服。
http://i.imgur.com/WTMhr5D.jpg
如果當時我能找到照片的話,哪需要一直回復你啊!還不停的找證據想證明自己沒有弄丟
usb線,也太搞工了吧!明明是自己公司的問題,卻還要把責任怪在消費者身上,要是我
沒找到我弟手機裡陰錯陽差所拍的照片,那我是不是就要認賠了,雖然要賠償的金額不高
,但被冤枉的感覺真的很不好 ((以上是受害者的小小牢騷XD
希望藉由這個經驗分享,能讓大家不要再碰到這類被冤枉誤會的事情,所以不論是租用哪
一間的wifi機,請一定都要先拍照,才不會到時候歸還時被發現有問題,卻跳到黃河裡也
洗不清,只能認賠了!
謝謝大家看完我長長的發文~~~
--
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