虎航App操作畫面疑問 - 旅遊
By Kelly
at 2017-06-22T18:14
at 2017-06-22T18:14
Table of Contents
6/18搭程早上五點虎航羽田飛桃園
在6/17下午和晚上分別操作虎航ios app加購行李公斤數
第一次6/17下午三人分別加購30kg/30kg/20kg
有收到信看到加購成功
6/17晚上到羽田時怕原本公斤數不夠
進入虎航app同樣是當天稍早流程加購
但因爲當時忙著在機場整理行李,又因爲下午才操作過,所以眼中只注意到選了一人新增
15kg就沒多想付款
到開台要拖運行李時櫃台一開始說我只有買15kg,我拿出加購80公斤的mail給櫃台看,櫃
台人員查詢一段時間後,找了會說中文的和我解釋不知道為什麼沒前一筆訂單資料,但後
來有幫我查到確定兩次款項都有收到,讓我順利拖運上機
也在此時我才注意到信上訂單機票費用變貴了
除了行李費外比原本機票錢多4000多塊
回台後打虎航客服詢問
客服認定是我操作不當,變成重新訂位
我不了解我的步驟與第一次一樣,怎麼會變成重新訂位
請客服提供app畫面想要釐清到底我按到什麼變成這樣結果
客服只願口頭說明不願提供app畫面,問我當時按下一步是按「畫面上方的下一步,還是
畫面下方的下一步,如果是下方的下一步那就是重新訂位」
(身在數位產業很難想像一個介面上有兩個下一步?)
因爲已回來沒法再操作app進入加購行李畫面
所以很想問問所謂「app上方下一步,和app下方下一步」的功能畫面差異
希望大大們可以幫忙解惑了,謝謝
ps. 虎航app好可怕,客服也是,廉價航空這些悶虧也只能吞了T.T,這事也不敢和老公說
怕被罵死,畢竟我第一時間看到付款金額沒發現不對勁,只是難爲我當初努力搶到低價機
票
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旅遊
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