請教大家如何處理日本旅館重復收費問題 - 京都
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By Zanna
at 2016-05-28T21:29
at 2016-05-28T21:29
Table of Contents
文長 請見諒
在今年4/8-4/10三晚入住東京新宿役所前膠囊旅館
Shinjuku Kuyakusho-mae Capsule hotel
在4/17-4/18二晚入住心齋橋伊高膠囊旅館
Eco Cube Shinsaibashi
這二家膠囊旅館去年就在agoda訂房網
用同一張信用卡訂位付費
也有簡訊通知
卻同時發生check in時
櫃台都要我們付全額住宿費
此次旅行去10多天 橫跨東京到京都
也有用agoda訂其他飯店
卻發生這二家櫃台還要我們再付住宿費
其他飯店和guest house都沒有要我們再次付錢
4/8去東京新宿訂的膠囊旅館時
櫃台都要我和我妹付所有房錢 表示官網有表示
住宿費都是要check in付款 不可能提前付
當初出示訂房證明
他們說那不表示有扣款
明明單據上都有信用卡扣款證明!
因為是刷我妹的卡 她表示真的事前有信用卡付費
也還在繳住宿費分期的信用卡帳單
但是櫃台都表示 他們沒有從agoda那收到錢
只能先付清再說
結果同樣的事情又發生在4/17入住心齋橋的膠囊旅館
櫃台同樣要我們付清所有費用
也表示規定都是入住付費 不付清不能check in
差點因為付這幾天多餘的膠囊旅館費用
而搞到身無分文
回到台灣 陸陸續續收到帳單
那二家膠囊旅館住宿用還在繼續用信用卡付款給agoda
這幾天我和我妹跟agoda信件和電話聯絡
agoda表示有查到我們用信用卡付這二家膠囊旅館費用的資料
但是打給這二間膠囊旅館 都說沒有在現場要我們付錢
更扯的是agoda現在要我們提出付現那時的正確時間
和收款那人的名字外貌才能處理
我們表示可以請旅館去調監視器畫面
在櫃台我們都被要求要付款時都很驚訝
也有跟櫃台人員解釋 最後掏出錢包付費
這些都會有畫面
我們怎麼可能去記得當初幫我們check in時
旅館要我們付款工作人員的相貌和名字!!!!
agoda說無法去要求他們去調監視器畫面求證 所以無法處理
請問我們要如何處理才可以拿回被重複收的住宿費
如果以後也在訂房網先付錢了
旅館不認帳要我們現場付費時 要如何處理
看樣子agoda不想幫我們要錢了
但是信用卡還要繼續繳這二家住宿費 就很氣憤
只能請教大家了
以後再也不敢住這二家旅館了
謝謝你們
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By Mary
at 2016-12-02T16:14
at 2016-12-02T16:14
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By Rosalind
at 2016-12-04T03:04
at 2016-12-04T03:04
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By Quintina
at 2016-12-08T04:28
at 2016-12-08T04:28
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By Agatha
at 2016-12-09T12:35
at 2016-12-09T12:35
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By Genevieve
at 2016-12-14T04:37
at 2016-12-14T04:37
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By Edwina
at 2016-12-17T08:37
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By Zora
at 2016-12-21T08:22
at 2016-12-21T08:22
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By Quintina
at 2016-12-22T13:42
at 2016-12-22T13:42
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By Valerie
at 2016-12-25T09:36
at 2016-12-25T09:36
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By Lydia
at 2016-12-29T07:15
at 2016-12-29T07:15
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By Edith
at 2016-12-31T22:12
at 2016-12-31T22:12
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By James
at 2017-01-05T17:32
at 2017-01-05T17:32
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By Lauren
at 2017-01-10T02:08
at 2017-01-10T02:08
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By Jessica
at 2017-01-12T16:20
at 2017-01-12T16:20
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By Isabella
at 2017-01-17T14:15
at 2017-01-17T14:15
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By Brianna
at 2017-01-17T22:25
at 2017-01-17T22:25
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By Mia
at 2017-01-20T03:51
at 2017-01-20T03:51
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By Barb Cronin
at 2017-01-23T19:17
at 2017-01-23T19:17
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By Olga
at 2017-01-28T13:14
at 2017-01-28T13:14
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By Regina
at 2017-01-30T23:56
at 2017-01-30T23:56
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By Freda
at 2017-01-31T17:54
at 2017-01-31T17:54
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By Lucy
at 2017-02-04T18:18
at 2017-02-04T18:18
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By Olive
at 2017-02-04T23:30
at 2017-02-04T23:30
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By Suhail Hany
at 2017-02-05T20:46
at 2017-02-05T20:46
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By Hazel
at 2017-02-09T20:03
at 2017-02-09T20:03
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By Oliver
at 2017-02-10T18:00
at 2017-02-10T18:00
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By Bennie
at 2017-02-14T16:14
at 2017-02-14T16:14
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By Eartha
at 2017-02-17T17:47
at 2017-02-17T17:47
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By Xanthe
at 2017-02-19T03:28
at 2017-02-19T03:28
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By Margaret
at 2017-02-21T03:06
at 2017-02-21T03:06
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By Xanthe
at 2017-02-23T00:44
at 2017-02-23T00:44
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By Connor
at 2017-02-26T17:31
at 2017-02-26T17:31
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By Damian
at 2017-03-02T21:31
at 2017-03-02T21:31
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By Emma
at 2017-03-05T18:25
at 2017-03-05T18:25
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By Edwina
at 2017-03-09T05:47
at 2017-03-09T05:47
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By Michael
at 2017-03-09T18:43
at 2017-03-09T18:43
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By Hedda
at 2017-03-10T10:37
at 2017-03-10T10:37
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By Ula
at 2017-03-14T09:52
at 2017-03-14T09:52
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By Annie
at 2017-03-18T19:47
at 2017-03-18T19:47
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By Edwina
at 2017-03-23T10:51
at 2017-03-23T10:51
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By Lauren
at 2017-03-24T08:42
at 2017-03-24T08:42
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By Yuri
at 2017-03-25T03:04
at 2017-03-25T03:04
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By Quanna
at 2017-03-27T00:43
at 2017-03-27T00:43
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By Daniel
at 2017-03-27T21:41
at 2017-03-27T21:41
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By Sierra Rose
at 2017-03-31T17:15
at 2017-03-31T17:15
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By Lydia
at 2017-04-05T09:40
at 2017-04-05T09:40
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By Irma
at 2017-04-08T13:38
at 2017-04-08T13:38
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By Hedda
at 2017-04-12T00:48
at 2017-04-12T00:48
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By Valerie
at 2017-04-12T12:42
at 2017-04-12T12:42
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By Lily
at 2017-04-15T09:08
at 2017-04-15T09:08
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By Odelette
at 2017-04-17T08:07
at 2017-04-17T08:07
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By Tracy
at 2017-04-17T13:31
at 2017-04-17T13:31
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By Jessica
at 2017-04-20T21:27
at 2017-04-20T21:27
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By Kyle
at 2017-04-21T00:05
at 2017-04-21T00:05
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By Heather
at 2017-04-21T18:05
at 2017-04-21T18:05
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By David
at 2017-04-23T08:28
at 2017-04-23T08:28
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By Poppy
at 2017-04-26T23:59
at 2017-04-26T23:59
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By Puput
at 2017-04-30T01:19
at 2017-04-30T01:19
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By Adele
at 2017-05-01T06:35
at 2017-05-01T06:35
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By Damian
at 2017-05-02T16:53
at 2017-05-02T16:53
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By Elizabeth
at 2017-05-03T05:15
at 2017-05-03T05:15
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By Zenobia
at 2017-05-06T21:24
at 2017-05-06T21:24
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By Jacob
at 2017-05-09T11:09
at 2017-05-09T11:09
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By Jack
at 2017-05-09T17:57
at 2017-05-09T17:57
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By Yedda
at 2017-05-13T08:03
at 2017-05-13T08:03
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By Eartha
at 2017-05-14T00:33
at 2017-05-14T00:33
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By Delia
at 2017-05-18T22:46
at 2017-05-18T22:46
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By Edward Lewis
at 2017-05-22T15:16
at 2017-05-22T15:16
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By Carolina Franco
at 2017-05-24T08:56
at 2017-05-24T08:56
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By Bethany
at 2017-05-27T08:47
at 2017-05-27T08:47
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By William
at 2017-05-30T07:42
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at 2017-06-02T23:49
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at 2017-06-07T16:16
at 2017-06-07T16:16
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By Jack
at 2017-06-11T06:01
at 2017-06-11T06:01
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By Charlotte
at 2017-06-14T07:33
at 2017-06-14T07:33
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By Erin
at 2017-06-15T09:13
at 2017-06-15T09:13
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By Harry
at 2017-06-16T00:28
at 2017-06-16T00:28
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By Oliver
at 2017-06-18T19:54
at 2017-06-18T19:54
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By Steve
at 2017-06-21T11:11
at 2017-06-21T11:11
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By Quintina
at 2017-06-26T02:10
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at 2017-06-28T23:54
at 2017-06-28T23:54
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By Franklin
at 2017-07-03T05:39
at 2017-07-03T05:39
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By Rebecca
at 2017-07-05T03:20
at 2017-07-05T03:20
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By Necoo
at 2016-05-28T18:38
at 2016-05-28T18:38
京阪奈六天五夜行程請益
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By Xanthe
at 2016-05-28T18:26
at 2016-05-28T18:26