酷航連續訂票,票沒訂到卻擅自幫我改名 - 東京

By Candice
at 2022-12-08T12:52
at 2022-12-08T12:52
Table of Contents
事情是這樣的,我和我朋友買了從東京飛回台灣的機票。
因為我的機票要報銷,所以機票是打算分開買,
都算在我的信用卡下面(我朋友沒信用卡)。
於是就上酷航官網連續訂購了兩張機票,
結果買我朋友的第二張機票的時候,
系統自動以為我要幫第一張機票改名字,
而不是買第二張機票,
然後就跟我收了改名字的錢,
把我那張機票,
改成我朋友的名字。
昨晚找了好幾個酷航的線上客服,
英文的比較好接上,但不是聽不懂我在說什麼在打迷糊仗,
就是一口咬定是我自己更改名字的,他們概不負責。(世界上會有哪個人把「改名」看成「訂購機票」的…)
等了好久才等到的中文客服告訴我,
系統確實有可能出現「擅自以為」要改名的狀況,
但是客服無法協助退費或進行任何處理,只能要我填寫線上表單碰碰運氣。
不知道板友有沒有遇過這種狀況?
如果有的話,也請板友們告訴我該如何解決Orz
目前表單是填了,但是過了一個晚上都沒有回覆,
如果是我自己的失誤導致姓名被更改,那我當然願意支付這筆金額,
但是這次是酷航系統自己的問題,卻好像要逼消費者自己吞下去(還不計跟客服聯絡的時間成本),
真的讓人覺得很生氣…
--
因為我的機票要報銷,所以機票是打算分開買,
都算在我的信用卡下面(我朋友沒信用卡)。
於是就上酷航官網連續訂購了兩張機票,
結果買我朋友的第二張機票的時候,
系統自動以為我要幫第一張機票改名字,
而不是買第二張機票,
然後就跟我收了改名字的錢,
把我那張機票,
改成我朋友的名字。
昨晚找了好幾個酷航的線上客服,
英文的比較好接上,但不是聽不懂我在說什麼在打迷糊仗,
就是一口咬定是我自己更改名字的,他們概不負責。(世界上會有哪個人把「改名」看成「訂購機票」的…)
等了好久才等到的中文客服告訴我,
系統確實有可能出現「擅自以為」要改名的狀況,
但是客服無法協助退費或進行任何處理,只能要我填寫線上表單碰碰運氣。
不知道板友有沒有遇過這種狀況?
如果有的話,也請板友們告訴我該如何解決Orz
目前表單是填了,但是過了一個晚上都沒有回覆,
如果是我自己的失誤導致姓名被更改,那我當然願意支付這筆金額,
但是這次是酷航系統自己的問題,卻好像要逼消費者自己吞下去(還不計跟客服聯絡的時間成本),
真的讓人覺得很生氣…
--
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東京
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