關於申辦退休金的文件 - 打工旅遊

最近打算申請退休金，但遇到一個小問題，來請求大家幫忙

A written statement from the Department of Immigration and Citizenship (see
below) stating that:
> your Temporary Resident Visa has expired or been cancelled, and
>you've permanently departed Australia

這是要求檢附的文件，想請問有沒有人申請過呢？
該如何申請？因為我打去移民局的總機他說他們只有在辦出入境證明而已~

還請大大幫忙解答~
謝謝~

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