5包裹塞爆日本飯店 雄獅澄清:飯店沒意見 - 旅遊

By Damian
at 2015-08-03T23:15
at 2015-08-03T23:15
Table of Contents
55包裹塞爆日本飯店?雄獅旅行社澄清:飯店沒意見
文章出處:http://travel.ettoday.net/article/544598.htm
記者游琁如/台北報導
日前台灣客人赴日,托55包裹飯店代收,引起熱議。該團成員對於出國旅遊受公審表達不
滿,雄獅旅行社於今(3)日下午與該團旅客代表會面,雙方並行溝通釐清。雄獅旅行社發
出聲明表示,諸多傳聞資訊非事實,已造成旅客與公司困擾,故發表6項聲明,還原當時
狀況。
雄獅旅行社聲明稿全文如下:
1. 消費者參加團體行程並於行程中有私人購物或經由網路購物宅配,均屬正常的常態旅
遊行為,又本團係屬全團包團,購物以代表人做為受領人,亦僅為收貨便利而避免紛亂。
2. 經本公司與旅客釐清,全數物品55件網購包裹係全團旅客共同購買,非單一旅客購買
,且受領人亦非外界傳聞僅有一人代表收貨,購物內容亦多為當地特產、食品與小型家電
,並非如外界傳聞所云均為家電設備。
3. 查本團旅客於事前已致電日本飯店,說明購物及代收之需求,並經日本飯店端同意後
,始將物品寄送至該飯店,並依飯店的要求將代收物品註明本團團號以茲確認。而本公司
基於與飯店端之供應商長期合作關係,因此對於飯店人員協助團員代收物品與協助點收作
業一事,基於友好關係,自當向飯店端致意,且本公司並無接獲日方飯店對本事件提出任
何意見。
4. 就當團委任領隊有無違反本公司作業規定及委任契約事項,本公司除將約談並進行內
部調查,如有不當,將依雙方委任契約辦理,本公司並會加強內部領隊的教育訓練。
5. 因外界媒體對本事件之報導內容,諸多均未向該團旅客與本公司進行確認,其內容與
事實多有出入,並已影響該團旅客日常生活秩序,也造成本公司困擾,仍希冀外界就本件
之關切應本乎事實,並予平衡報導以彌爭議。
6. 對於近日因本事件之誤解所衍生之媒體效應,均非本團旅客與本公司所樂見,外界評
論已產生諸多不實傳聞,影響本團旅客及本公司之名譽,就本事所衍生之誤會與困擾,本
公司除深感遺憾,然仍祈於本公司與旅客釐清事實後平息,惟若持續散佈不實消息影響本
團旅客或本公司雙方之權益,本公司均將保留法律追訴權。
--
文章出處:http://travel.ettoday.net/article/544598.htm
記者游琁如/台北報導
日前台灣客人赴日,托55包裹飯店代收,引起熱議。該團成員對於出國旅遊受公審表達不
滿,雄獅旅行社於今(3)日下午與該團旅客代表會面,雙方並行溝通釐清。雄獅旅行社發
出聲明表示,諸多傳聞資訊非事實,已造成旅客與公司困擾,故發表6項聲明,還原當時
狀況。
雄獅旅行社聲明稿全文如下:
1. 消費者參加團體行程並於行程中有私人購物或經由網路購物宅配,均屬正常的常態旅
遊行為,又本團係屬全團包團,購物以代表人做為受領人,亦僅為收貨便利而避免紛亂。
2. 經本公司與旅客釐清,全數物品55件網購包裹係全團旅客共同購買,非單一旅客購買
,且受領人亦非外界傳聞僅有一人代表收貨,購物內容亦多為當地特產、食品與小型家電
,並非如外界傳聞所云均為家電設備。
3. 查本團旅客於事前已致電日本飯店,說明購物及代收之需求,並經日本飯店端同意後
,始將物品寄送至該飯店,並依飯店的要求將代收物品註明本團團號以茲確認。而本公司
基於與飯店端之供應商長期合作關係,因此對於飯店人員協助團員代收物品與協助點收作
業一事,基於友好關係,自當向飯店端致意,且本公司並無接獲日方飯店對本事件提出任
何意見。
4. 就當團委任領隊有無違反本公司作業規定及委任契約事項,本公司除將約談並進行內
部調查,如有不當,將依雙方委任契約辦理,本公司並會加強內部領隊的教育訓練。
5. 因外界媒體對本事件之報導內容,諸多均未向該團旅客與本公司進行確認,其內容與
事實多有出入,並已影響該團旅客日常生活秩序,也造成本公司困擾,仍希冀外界就本件
之關切應本乎事實,並予平衡報導以彌爭議。
6. 對於近日因本事件之誤解所衍生之媒體效應,均非本團旅客與本公司所樂見,外界評
論已產生諸多不實傳聞,影響本團旅客及本公司之名譽,就本事所衍生之誤會與困擾,本
公司除深感遺憾,然仍祈於本公司與旅客釐清事實後平息,惟若持續散佈不實消息影響本
團旅客或本公司雙方之權益,本公司均將保留法律追訴權。
--
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