Re: 醫事人員樂桃退票成功經驗分享 - 沖繩
By Lucy
at 2020-02-25T20:29
at 2020-02-25T20:29
Table of Contents
三月初也要飛仙台,但太太也是醫事人員,前天被醫院通知不准出國
分享今天打虎航客服的經過,經過漫漫45分鐘的等待終於接通了,確認完訂票資料後,我
表示太太被醫院禁止出國了,想要退票。
過程幾個重點大概如下
————————————
虎:衛福部公告的內容只有限制不准到中港澳這三個地方,日韓兩地是報准就可以。
我:已經被明文禁止了,怎麼報准?
虎:但日本目前仍是灰色警示,目前無相關退改規定。
我:可是政府已經發出禁止出國的規定,難道虎航不打算配合嗎?
虎:規定歸規定,我們虎航畢竟也是盈利單位,目前沒有相關的退費政策,但近期有許多
醫事人員要求退費,我們會蒐集這些資料作為參考。
————————————
還沒發禁止出國的命令之前,原本覺得東北相對安全,反正機票住宿都退不了(住宿買了
早鳥方案),乾脆就怒滑雪滑一波。
沒想到公告出來之後,虎航竟然不退醫事人員的機票,實在令人感到意外阿..
看來除非升到三級或航班取消,虎航是沒機會了QQ
(手機排版請見諒)
引述《pogygin (兩個人的幸福)》之銘言:
: 目前狀態:確定已經收到去程的機票退款,回程的尚在等銀行刷退
: 原本去年底訂了2/28出發沖繩的simple peach,但因為疫情的關係,在上週決定要放棄
旅
: 遊
: (去回兩段皆為simple peach)
: 經歷:
: 看到版友分享的改期退票方式時已經太晚,樂桃已經修正bug,且機票是透過第三方的E
平
: 台訂購,改期似乎無法直接在樂桃官網改,一定要打電話到客服修正..
: 再打了一百多及跟眾版友一樣經歷無數等待後,確認了以下
: 1、改期費用單人單程+1230,
: 2、升級成valve,升級費用為8000元(去程)+13000日幣(回程)
: 還想確認其他事項時,電話莫名被切斷了
: (.........;∀;)之後再也打不進去
: (中途也有試了版友分享寫意見卡,但寫了2次,中文日文都試了,沒人打給我orz)
: 後續本來想說若能再打通的話要升等成valve退點數等之後用,但就在週日早上政府宣
布
: 醫事人員出國限制等的相關政令後,剛好老公是醫事人員,想說死馬當活馬醫打去日本
樂
: 桃客服說明因政府規定,看是否可通融退票退費,客服內部詢問後直接幫我們做全額退
費
: (兩段皆無扣手續費)
: 結論:
: 日本樂桃客服真的比較容易接通,電話不到5分鐘就接通且10分鐘內處理完成。
: 若是會日文的可以直接打去,會省時很多(前面1百多通都白打了xd);若不會日文聽說
是
: 有英文客服,可以試試..
: 備註:日本樂桃是沒有要求我提供醫事人員證明就直接線上處理,算是很幸運的完成退
票
: 退款,但不確定是否每個人都適用,只是分享成功經驗給大家,希望給在等待退又求助
無
: 門的版友一點希望~
: https://i.imgur.com/28KcufR.jpg
--
分享今天打虎航客服的經過,經過漫漫45分鐘的等待終於接通了,確認完訂票資料後,我
表示太太被醫院禁止出國了,想要退票。
過程幾個重點大概如下
————————————
虎:衛福部公告的內容只有限制不准到中港澳這三個地方,日韓兩地是報准就可以。
我:已經被明文禁止了,怎麼報准?
虎:但日本目前仍是灰色警示,目前無相關退改規定。
我:可是政府已經發出禁止出國的規定,難道虎航不打算配合嗎?
虎:規定歸規定,我們虎航畢竟也是盈利單位,目前沒有相關的退費政策,但近期有許多
醫事人員要求退費,我們會蒐集這些資料作為參考。
————————————
還沒發禁止出國的命令之前,原本覺得東北相對安全,反正機票住宿都退不了(住宿買了
早鳥方案),乾脆就怒滑雪滑一波。
沒想到公告出來之後,虎航竟然不退醫事人員的機票,實在令人感到意外阿..
看來除非升到三級或航班取消,虎航是沒機會了QQ
(手機排版請見諒)
引述《pogygin (兩個人的幸福)》之銘言:
: 目前狀態:確定已經收到去程的機票退款,回程的尚在等銀行刷退
: 原本去年底訂了2/28出發沖繩的simple peach,但因為疫情的關係,在上週決定要放棄
旅
: 遊
: (去回兩段皆為simple peach)
: 經歷:
: 看到版友分享的改期退票方式時已經太晚,樂桃已經修正bug,且機票是透過第三方的E
平
: 台訂購,改期似乎無法直接在樂桃官網改,一定要打電話到客服修正..
: 再打了一百多及跟眾版友一樣經歷無數等待後,確認了以下
: 1、改期費用單人單程+1230,
: 2、升級成valve,升級費用為8000元(去程)+13000日幣(回程)
: 還想確認其他事項時,電話莫名被切斷了
: (.........;∀;)之後再也打不進去
: (中途也有試了版友分享寫意見卡,但寫了2次,中文日文都試了,沒人打給我orz)
: 後續本來想說若能再打通的話要升等成valve退點數等之後用,但就在週日早上政府宣
布
: 醫事人員出國限制等的相關政令後,剛好老公是醫事人員,想說死馬當活馬醫打去日本
樂
: 桃客服說明因政府規定,看是否可通融退票退費,客服內部詢問後直接幫我們做全額退
費
: (兩段皆無扣手續費)
: 結論:
: 日本樂桃客服真的比較容易接通,電話不到5分鐘就接通且10分鐘內處理完成。
: 若是會日文的可以直接打去,會省時很多(前面1百多通都白打了xd);若不會日文聽說
是
: 有英文客服,可以試試..
: 備註:日本樂桃是沒有要求我提供醫事人員證明就直接線上處理,算是很幸運的完成退
票
: 退款,但不確定是否每個人都適用,只是分享成功經驗給大家,希望給在等待退又求助
無
: 門的版友一點希望~
: https://i.imgur.com/28KcufR.jpg
--
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沖繩
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