台灣虎航新冠肺炎六月份改、退票作業辦法 - 東京
By Dora
at 2020-05-11T17:11
at 2020-05-11T17:11
Table of Contents
【台灣虎航因應新型冠狀病毒肺炎疫情影響六月份改、退票作業辦法】
#東京成田航線、#大阪關西航線、#首爾仁川航線
2020年6月1日至2020年6月30日東京成田、大阪關西及首爾仁川航線除下述表列中的
航班仍執飛外,其餘全數取消。
✈桃園-東京成田 IT-200/IT-201 四
✈桃園-大阪關西 IT-210/IT-211 三
✈桃園-首爾仁川 IT-600 六
✈首爾仁川-桃園 IT-601 日
適用對象:
持有上述六班2020年6月1日至2020年6月30日間仍執飛的台灣虎航桃園往返東京成田、大
阪關西、首爾仁川航線的旅客。
針對適用對象,台灣虎航提供以下方案作為選擇(擇一):
申請期限:即日起至2020年5月18日晚間21:00(含)止(*GMT+8)。
方案一:更改訂位
‧符合上述說明之適用對象,如選擇日期仍有可售座位時,始可免費更改日期,且得免收
票差及手續費,更改以一次為限;可改訂日期範圍為2020年6月1日至2020年7月31日(含)
止,且須以來回程皆可搭乘完畢為準。
‧欲進行改票作業者,請直接至線上表單申請:https://www.surveycake.com/s/Bl83a
方案二:退票
‧符合上述說明之適用對象者,始可選擇退費,且不需支付任何手續費。
‧欲進行退票作業者,請直接進行線上表單填寫即可:
https://www.surveycake.com/s/ang2g。謹提醒,選擇退票的旅客,因近期待處理的業務
量相當龐大,填表後請靜候作業時間,後續退款會至購票時使用的發卡銀行端,屆時可逕
自與發卡銀行聯繫。
方案三:「安心訂、放心改」
‧符合上述說明之適用對象者,亦可保有於航班出發4小時前使用「安心訂、放心改」的
方案,利用先前活動贈送的免費機票改期手續費1次,至台灣虎航官網「管理訂單」中,
自行查詢及更改日期,惟票價差及稅差須另行支付。
#其餘航線
‧2020年6月1日至2020年6月30日其餘日本、泰國、澳門、韓國及菲律賓往返航班將全數
取消。
針對上述航班取消而影響之旅客,台灣虎航將直接退費至訂單中原始之付款帳戶內,旅客
不須進線至客服中心確認亦不需填寫任何表單。謹提醒,退款作業約須4週工作天將退至
發卡銀行端,後續相關退款時程,請逕自與發卡銀行聯繫。
#其它說明:
‧它航機票若涉及台灣虎航航段,仍須依照它航作業辦法規定辦理。
‧如原始購票非透過台灣虎航官網購票者,退票款請逕洽原開票旅行社或開票平台洽詢。
相關公告請見:https://tinyurl.com/ydgq3vcr
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