我打通酷航的客服電話了 - 旅遊
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By Tracy
at 2020-02-20T01:20
at 2020-02-20T01:20
Table of Contents
看了板上近日酷航文章的推文,
所以剛剛11點半多後打了酷航客服,
大概撥號後5分鐘連接到客服人員。
原本購買的是今年三月初飛札幌的機票,
(去程無行李回程20kg,來回約5300元)
是在2018.11.07那波促銷,
以IWILLFLY優惠代碼買的。
昨天在官網想線上改期,結果一直失敗,
都會跳出"內部伺服器發生錯誤"的畫面...
https://i.imgur.com/OCtlItu.jpg
在板上有看到狀況相近的推文,
所以來把詢問客服的結果分享一下。
電話接通客服人員後,我表示因為用線上操作改期網頁都顯示錯誤,
所以才打這通電話進來想改期。
客服和我核對訂單資料後,詢問我想改什麼時間,
結果客服幫我查詢完日期後,說此訂單無法改期,
原因好像出在優惠代碼的問題,
他那邊也是顯示錯誤。
接著詢問有沒有其他的方式可挽救,
客服請我自行到酷航官網首頁的"體驗酷航"欄位,
點選ChangeYourFlight,也就是退代金券的方式,
但是不能保證能成功退代金券...
不然就是再等看看會不會有新的方案。
(離起飛剩不到兩星期...)
結論就是只能試看看能不能退代金券了,
不然就是把這5千吞下去了。
還有一張樂桃機票要處理阿 (抱頭)
--
所以剛剛11點半多後打了酷航客服,
大概撥號後5分鐘連接到客服人員。
原本購買的是今年三月初飛札幌的機票,
(去程無行李回程20kg,來回約5300元)
是在2018.11.07那波促銷,
以IWILLFLY優惠代碼買的。
昨天在官網想線上改期,結果一直失敗,
都會跳出"內部伺服器發生錯誤"的畫面...
https://i.imgur.com/OCtlItu.jpg
在板上有看到狀況相近的推文,
所以來把詢問客服的結果分享一下。
電話接通客服人員後,我表示因為用線上操作改期網頁都顯示錯誤,
所以才打這通電話進來想改期。
客服和我核對訂單資料後,詢問我想改什麼時間,
結果客服幫我查詢完日期後,說此訂單無法改期,
原因好像出在優惠代碼的問題,
他那邊也是顯示錯誤。
接著詢問有沒有其他的方式可挽救,
客服請我自行到酷航官網首頁的"體驗酷航"欄位,
點選ChangeYourFlight,也就是退代金券的方式,
但是不能保證能成功退代金券...
不然就是再等看看會不會有新的方案。
(離起飛剩不到兩星期...)
結論就是只能試看看能不能退代金券了,
不然就是把這5千吞下去了。
還有一張樂桃機票要處理阿 (抱頭)
--
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By Lydia
at 2020-02-19T17:50
at 2020-02-19T17:50