捷星因應新型冠狀病毒旅遊警示 更改旅遊 - 旅遊
By Yedda
at 2020-02-20T13:51
at 2020-02-20T13:51
Table of Contents
（資訊更新：2020年2月19日18:00）
https://reurl.cc/4gEkAK
台灣政府最近也宣布勸喻台灣公民不要前往旅遊警示為橙色”，“紅色”，“警告”或“
警告”的國家，故此，旅客如已購買2020年1月23日至3月31日期間到這些國家的機票而希
望更改旅遊計劃，請您通過捷星的<在線聊天 >與我們的線上客服聯繫, 並選擇以下任一
退改方式：
未使用之原旅程預訂金額以捷星禮券方式全額退款 (捷星禮券有效期為6個月)
更改旅遊日期為2020年8月31日前出發的航班。您無需付改票費用(但需負擔票價差額)。
欲了解如何使用捷星禮券及相關注意事項, 請瀏覽：
https://www.jetstar.com/tw/zh/help/articles/jetstar-flight-rewards-voucher-term
https://imgur.com/Ada4bkv
訊息首頁 依序有線上客服 中文.英文.日文 三種語言線客服
首先建議使用 "中文客服" 避免語言不同 造成自己表達的困擾
目前許多板友皆表示-英文客服-此線英文客服人員 因內部資訊落差進而退券不易
"中文客服" 服務時間 早上8點-晚上11點 https://imgur.com/O57z3mK
"中文線上客服連結" https://reurl.cc/rlpzWN
請大家把握中文服務時間 建議手機與電腦雙開 雙重進線 加快速度
自己早上今日十點 的進線等待時間 是20分鐘
此次處理核准代金券中文客服作業總時間 為1分鐘
1.首先進入中文客服線
https://imgur.com/18p3vux
2.表明因為新型冠狀病毒 要申請代金券
https://imgur.com/esPhUD5
3.提供全名(英文拼音)&訂位代號(PNR) 或是航班日期與旅程起訖地
https://imgur.com/34E2vID
4.確認資料正確 客服直接核准代金券全額核發 7個工作天後 會寄至當初買票留的email
https://imgur.com/yOUDu1C
希望能夠幫上其他跟我一樣 煎熬許久的捷星好夥伴們~~~
現在能夠無償 退全額代金券 已經感恩在心
--
Tags:
旅遊
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