班機被取消後國泰/新安東京理賠詢問 - 旅遊
By Wallis
at 2020-03-19T15:56
at 2020-03-19T15:56
Table of Contents
背景資料:
2大2小 3/25-3/30 桃園-名古屋 長榮航空10/22官網購票
於2/13、2/24分別投保國泰產險/新安東京旅遊不便險
國泰---> 2大 投保豪華型(L) 保費1636
新安東京--->2大2小 投保平安福 保費1968
班機取消:
去程--->3/25 BR128 3/11取消
回程--->3/30 BR127 3/17取消
(取消證明可至官網列印航班離/到場證明)
保險退保/理賠詢問:
<國泰產險>
進線客服說明背景資料跟班機取消資料
原先是問如何解約拿回保費
客服表示可以先不解約
以班機延誤方式申請理賠
前提是航空公司沒有安排替代班機
只要符合
1、同地點
2、同人(廢話)
3、2年內(必須回國)送出「班機延誤」理賠申請
就可以申請出險理賠
理賠金額:延誤9小時以上18000/趟/人,來回分開計算
18000*2*2=72000
回國後持退票證明、原行程機票購買證明、新行程登機證、理賠申請單就可以申請
結論
優點---> 超級阿沙力不囉唆,理賠金額最高,客服蠻有耐心且專業
缺點---> 保費較高,818/人,小孩無法保豪華型
<新安東京>
一樣進線客服說明背景和班機取消資料且沒有替代班機
前後兩位客服講的不一樣
第一位說不能理賠,只能退保拿回保費
第二位說可以申請旅程延誤理賠,但須同地點、同天數、同航空公司
甚至連星期幾去都要一樣(!)
後來第二位客服說隔天請理賠部同仁回電話說明
事實證明理賠部同仁真的很專業
她說不需要星期幾去回都要一樣,也不需要新行程一定要投保新安東京
只要符合:
1、同地點
2、同人
3、同航空公司
4、同天數
5、2年內(必須回國)送出「旅程延誤」理賠申請
理賠金額:延誤4小時以上定額給付6000/趟/人,來回分開計算
6000*2*4=48000
回國後持退票證明原行程機票購買證明、新行程登機證、理賠申請單就可以申請
結論
優點:大人、小孩都可保,保費較低,大人610/人、小孩374/人
缺點:理賠金額較少,客服說法不太一樣,建議直接轉理賠部詢問
以上就是我自己打電話詢問獲得的答覆
這次旅程真的是充滿無奈,但全家人健健康康最重要
長榮取消班機也讓我鬆一口氣,至少可以減少損失
當時宣布改期免手續費,我心想還有一段時間就等一等
如果宣告日本為疫區的話至少可以用旅遊不便險理賠住宿損失
結果是等到長榮自己取消班機,還被朋友恭喜了一下(欸
這波疫情過去後,勢必會再坐長榮飛機去期待的名古屋旅行
希望大家都平平安安,旅遊觀光航空業加油
至於hotels.com有多爛我就不想講了
以後只訂免費取消的QQ
--
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