香草機票改期心得 - 東京

By Elma
at 2015-09-01T10:59
at 2015-09-01T10:59
Table of Contents
七月本來安排跟妹妹去東京十一天,結果突然遇到弟弟意外過世......
很緊急的一個禮拜內要把預訂好的機票跟住宿改期
上網爬了一下文後就趕快打香草的客服(一如網友敘述的難打)
好不容易打進去後,跟客服說明完情況
他請我準備身份證明與弟弟的死亡證明,email到客服信箱,接著再打客服電話
資料確認OK後就可以改期~
改期的費用就是原本的票價跟當下查詢日期的票價價差+600手續費
直接就在通話裡完成刷卡,刷完結帳後客服就立刻email改過的航班資料過來
成功完成香草機票改期!
------
本來十月要帶著弟弟一起去東京玩,不過也不能成行(哭,期待好久了說)
訂了酷航的機票,所以也打去酷航說明狀況詢問取消弟弟機票的事情
因為我是先幫弟弟訂機票,還沒幫他辦護照,一開始客服說沒有英文姓名證明無法退票
後來客服跟其他同事討論了一下,突然問我弟弟有沒有丙級證照之類的
剛好弟弟之前念餐飲有考過證照,上面有姓名的英文拼音(好險跟我拼的一樣)
客服確認資料OK
所以同樣地email身分證明與死亡證明過去酷航信箱
過了幾天,酷航回信表示哀悼&說要評估一下,然後退款大概需要八個禮拜的時間
款項不是退刷到信用卡,而是用旅行券的方式退(是說如果退了下次還要搭酷航這樣)
不過因為還沒八個禮拜,目前還沒收到酷航的回覆
有後續回覆再來更新因故取消票券事宜~
以上,希望提供給有需要的人參考!(有問題立刻打客服準沒錯啦)
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東京
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